Summary
Overview
Work History
Education
Skills
Administrative Skills
Timeline
Generic

Suzanne Henderson

Oakland,OR

Summary

Motivated Administrative Assistant offering valuable contributions in all facets of administrative activities derived from a diverse professional background. Recognized for exemplary customer service skills, time management, organization, prioritization and work ethic.

Overview

20
20
years of professional experience

Work History

Self Employed

DoTerra And Avon, Simultaneously
02.2012 - Current
  • Manage an average of 20 incoming calls, emails and FaceBook messages per day from customers.
  • Provided exceptional service and pleasant shopping experiences to retail customers.
  • Managed retail accounts to maximize customer satisfaction, loyalty, and retention.
  • Expanded retail business through effective marketing campaigns and ongoing promotions.
  • Increased sales performance by developing and implementing effective retail strategies.
  • Improved customer satisfaction by providing timely and efficient retail support services.

Office Assistant/Accounts Receivable/Customer Service Sales Representative

Harlow’s Kitchen Concepts
04.2011 - 02.2012
  • Interacted with approximately 50 customers per day by phone, or in-person, to provide information.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Responsible for Accounts Receivable data entry and tracking.
  • Scheduling

Senior Office Specialist

City of Colton Fire Department
09.2004 - 11.2009
  • Sole administrative professional providing support for 48 fire personnel members, 3 Battalion Chiefs, Emergency Services Coordinator and Assistant Fire Marshal.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Collaborated with cross-functional teams to achieve project goals efficiently while maintaining clear communication channels throughout the process.
  • Increased overall employee morale by creating an inviting office atmosphere conducive to teamwork and productivity.
  • Oversaw a team of administrative staff, providing guidance and support to ensure high-quality work output.
  • Managed complex projects, ensuring timely completion and client satisfaction.
  • Assisted executives with scheduling, travel arrangements, and meeting preparation to ensure smooth operations.
  • Established positive relationships with clients by providing exceptional customer service and prompt issue resolution.

Education

Yucaipa High School
Yucaipa, CA

Crafton Hills College
Yucaipa, CA

Academy of Computer Science and Technology
Palm Desert, CA

National Education Center
San Bernardino, CA

Skills

  • Diverse experience in business, management and administration
  • While capable of working independently, I am a willing, enthusiastic and committed team member
  • Exceptional verbal and written communication skills
  • Creative and proactive problem solving abilities/systems analyzation

Administrative Skills

Typing (40+ wpm), 10-key by touch, bookkeeping, computer experience (programs to include Microsoft Suite, Word Perfect , WordStar, Q & A, AS400 systems, Meditech, OASIS entry for PPS using HAVEN and OCS, TeleStaff, FireRMS, Oracle, SwiftLink), transcription, various phone systems including PBX, inventory, ordering, medical terminology, ICD-9/ICD-10 coding, some medical billing (HMO, PPO Medicare, MediCal, etc.), TAR preparation, meeting coordination/agendas/catering/note taking, complex medical filing, payroll preparation, scheduling, proposal/bid creation and receipt, various other small office machinery and skills, CPR certified, MAB certified.

Timeline

Self Employed

DoTerra And Avon, Simultaneously
02.2012 - Current

Office Assistant/Accounts Receivable/Customer Service Sales Representative

Harlow’s Kitchen Concepts
04.2011 - 02.2012

Senior Office Specialist

City of Colton Fire Department
09.2004 - 11.2009

Yucaipa High School

Crafton Hills College

Academy of Computer Science and Technology

National Education Center

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Suzanne Henderson