SUZANNE A. HENKE
Wenatchee,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team needs. Hardworking and passionate with strong organizational skills eager to secure entry-level Telecommunicator position. Ready to learn and grow!
Overview
17
17
years of professional experience
Work History
Data Entry, Online Sales Assistant, Customer Service Representative
Rockridge 4WD
East Wenatchee, WA
03.2017 - Current
- Collect data from popular e-commerce marketplaces and transfer orders into Quickbooks, and then determine whether each order would be shipped from home warehouse or drop-shipped from various manufacturers.
- Assist administration in payroll and accounts payable and receivable.
- Maintaining online marketplace stores and website.
- Purchasing and inventory.
- Answering customer emails and telephone calls and assisting with various technical and shipping questions.
- Prepare products and labels for domestic and international shipping.
- Assist customers with parts selection, prepare estimates, schedule installation.
Administrative Assistant, Payroll
Osprey Wildfire, LLC
East Wenatchee, WA
07.2022 - 11.2022
- Documented and registered Wildland Firefighters for the season.
- Invoiced government entities and insurance companies for time served on duty for multiple trucks.
- Entered hours/days worked and sent to the accountant to pay employees
- Instructed the business owner on how to invoice and enter time using Quickbooks software.
Administrative Assistant, Sales, Accounts Receivable
Overhead Door Company of Wenatchee
Wenatchee, WA
07.2007 - 03.2017
- Greeted customers professionally and provided friendly, knowledgeable assistance in person and over the phone.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Successfully created new protocol for communication with vendors and clients.
- Responsible for scheduling service calls and new installs.
- Troubleshooting simple repairs over the telephone and general customer service inquiries.
- Made travel arrangements for out of town projects.
- Handled residential estimates and earned repeat business from satisfied clients due to attention to detail, and exceptional communication skills during the estimation process.
- Managed purchasing. Negotiated with suppliers, vendors and other representatives.
Education
High school diploma -
Eastmont High School
East Wenatchee, WA06.1998
Skills
- Typing 45 WPM - 15 years
- Multi-line Telephone Systems - 15 years
- Proficient in Quickbooks - 15 years
- 10 Key Calculator - 15 years
- Adaptive Learning
- Scheduling appointments
- Maintaining records
- Customer Service
- Verbal Communication
- Payroll Processing
- Documentation And Reporting
- Resourceful
References
- Valerie Bollinger, Wenatchee, WA, 425-478-0275
- Whitney Smith, East Wenatchee, WA, 509-679-5924
- Tyler Van Houten, East Wenatchee, WA 509-885-2462
Timeline
Administrative Assistant, Payroll
Osprey Wildfire, LLC
07.2022 - 11.2022
Data Entry, Online Sales Assistant, Customer Service Representative
Rockridge 4WD
03.2017 - Current
Administrative Assistant, Sales, Accounts Receivable
Overhead Door Company of Wenatchee
07.2007 - 03.2017
High school diploma -
Eastmont High School