Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SUZANNE A. HENKE

Wenatchee,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team needs. Hardworking and passionate with strong organizational skills eager to secure entry-level Telecommunicator position. Ready to learn and grow!

Overview

17
17
years of professional experience

Work History

Data Entry, Online Sales Assistant, Customer Service Representative

Rockridge 4WD
03.2017 - Current
  • Collect data from popular e-commerce marketplaces and transfer orders into Quickbooks, and then determine whether each order would be shipped from home warehouse or drop-shipped from various manufacturers.
  • Assist administration in payroll and accounts payable and receivable.
  • Maintaining online marketplace stores and website.
  • Purchasing and inventory.
  • Answering customer emails and telephone calls and assisting with various technical and shipping questions.
  • Prepare products and labels for domestic and international shipping.
  • Assist customers with parts selection, prepare estimates, schedule installation.

Administrative Assistant, Payroll

Osprey Wildfire, LLC
07.2022 - 11.2022
  • Documented and registered Wildland Firefighters for the season.
  • Invoiced government entities and insurance companies for time served on duty for multiple trucks.
  • Entered hours/days worked and sent to the accountant to pay employees
  • Instructed the business owner on how to invoice and enter time using Quickbooks software.

Administrative Assistant, Sales, Accounts Receivable

Overhead Door Company of Wenatchee
07.2007 - 03.2017
  • Greeted customers professionally and provided friendly, knowledgeable assistance in person and over the phone.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Successfully created new protocol for communication with vendors and clients.
  • Responsible for scheduling service calls and new installs.
  • Troubleshooting simple repairs over the telephone and general customer service inquiries.
  • Made travel arrangements for out of town projects.
  • Handled residential estimates and earned repeat business from satisfied clients due to attention to detail, and exceptional communication skills during the estimation process.
  • Managed purchasing. Negotiated with suppliers, vendors and other representatives.

Education

High school diploma -

Eastmont High School
East Wenatchee, WA
06.1998

Skills

  • Typing 45 WPM - 15 years
  • Multi-line Telephone Systems - 15 years
  • Proficient in Quickbooks - 15 years
  • 10 Key Calculator - 15 years
  • Adaptive Learning
  • Scheduling appointments
  • Maintaining records
  • Customer Service
  • Verbal Communication
  • Payroll Processing
  • Documentation And Reporting
  • Resourceful

References

  • Valerie Bollinger, Wenatchee, WA, 425-478-0275
  • Whitney Smith, East Wenatchee, WA, 509-679-5924
  • Tyler Van Houten, East Wenatchee, WA 509-885-2462

Timeline

Administrative Assistant, Payroll

Osprey Wildfire, LLC
07.2022 - 11.2022

Data Entry, Online Sales Assistant, Customer Service Representative

Rockridge 4WD
03.2017 - Current

Administrative Assistant, Sales, Accounts Receivable

Overhead Door Company of Wenatchee
07.2007 - 03.2017

High school diploma -

Eastmont High School

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SUZANNE A. HENKE