Suzanne Henson
Medford,MA
Summary
Dynamic Medical Secretary with extensive experience at Hallmark Health Medical Center, excelling in patient scheduling and insurance verification. Recognized for exemplary communication skills and attention to detail, significantly reducing accounts in collections. Proficient in HIPAA compliance and electronic health records management, ensuring efficient office operations and enhanced patient satisfaction.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Medical Secretary
Hallmark Health Medical Center
05.2021 - Current
- Completed check in and check out process necessary for patient appointments.
- Documented patient medical information, and insurance details to facilitate smooth appointments and payment processing.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Assisted in training of new staff.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Received and routed laboratory results to correct clinical staff members.
- Coordinated referrals and prior authorizations through insurance and other medical specialists and documented details in patient charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated patient prescriptions, refills and prescription pre-authorizations.
- Maintained current and accurate medical records for patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained doctor's schedules.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Medical Secretary
Boston Eye Group
10.2020 - 01.2021
- Supported a specialized team of opthalmologists with daily office functions.
- Completed check in and check out process for patient appointments.
- Verified patient demographics, and checked insurance benefits/eligibility.
- Collected copayments and balanced daily cash log.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Administrative Secretary
New England Women's Healthcare
06.2018 - 07.2020
- Supported physicians and clinical staff.
- Scheduling of patient appointment's
- Answered high volume of incoming calls and routed to appropriate staff.
- Completed high volume scanning of incoming documents to patient files to EMR system.
- Managed office and online patient payments resulting in a significant decrease in the number of accounts referred to collections.
- Provided additional coverage for call center and front desk reception on an as needed basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Mount Alvernia
Newton, MASkills
- Exemplary verbal communication / interpersonal skills with a focus on customer service
- Effective organizational skills with keen attention to detail and ability to multi task
- Remote work experience
- Payment collection
- HIPAA compliance
- Clinical support
- Billing support
- Patient scheduling
- Administrative support experience
- Insurance verification
- Medical records management
- Electronic health records
- Patient check-in
Timeline
Medical Secretary
Hallmark Health Medical Center
05.2021 - Current
Medical Secretary
Boston Eye Group
10.2020 - 01.2021
Administrative Secretary
New England Women's Healthcare
06.2018 - 07.2020
Mount Alvernia
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