SUZANNE HERREMA
ROSWELL,GA
Summary
Motivated and dedicated to delivering best-in-class customer service in fast-paced settings. Skilled in conflict resolution, communication, and time management, ensuring customer satisfaction and loyalty. Excel in active listening, empathy, and problem-solving to address customer needs effectively and build positive relationships. Motivated Customer Service Officer dedicated to delivering best-in-class customer service.
Overview
23
23
years of professional experience
Work History
CST
Ferguson Bath, Kitchen and Lighting
Alpharetta, GA
05.2023 - 03.2025
- Created, simplified, laminated reference materials from training notes to reinforce knowledge and improve job performance; shared with co-workers to support team learning and efficiency.
- Recognized by management for exceptional work, which led to my name on a few weekly company emails, the 'Winnings.'
- Received many 10/10 customer survey scores for problem solving, professionalism, willingness to help, and responsiveness.
- Customers praised my supervisor for being friendly, professional, helpful, knowledgeable, courteous, patient, and understanding.
- There were even some calls to the corporate office raving about how I went above and beyond; I am an asset to the company, and I am a keeper.
CONCIERGE
Ferguson Bath, Kitchen and Lighting
Alpharetta, GA
03.2022 - 04.2023
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Provided business services for guests, including faxing, copying, and courier arrangements.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
CLERK
Benny Boyd CCDJ
Lamesa, TX
09.2009 - 08.2010
- I worked as a clerk and receptionist at the dealership.
- I put together dealer trades, and finalized them.
- I stocked in new vehicles, title work and sent them to the tag office.
- I worked at the cash register and helped customers by making sure that they were highly satisfied with the service they received.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
DRIVE-THRU BANK TELLER
First United Bank
Lamesa, TX
06.2004 - 02.2008
- Addressed customer inquiries and complaints, fostering a positive banking experience.
- Offered every customer an exceptional level of service by remaining friendly and professional during every transaction.
- Maintained confidentiality of bank records, transactions and customer information.
- Developed strong relationships with customers to ensure repeat business.
CASHIER/ASSISTANT JEWELER
Walmart
Lamesa, TX
04.2002 - 06.2004
- I started as a cashier and received multiple Star Cashier of the Month awards for being fast, quick-thinking, and fulfilling customers' needs.
- Recognized by other departments supervisors which promoted me to the jewelry department, enhancing sales through personalized customer engagement.
- Maintained organized displays and inventory, contributing to a pleasant shopping environment.
- Resolved customer inquiries, fostering a positive shopping experience, and repeat business.
Education
Accounting - Principle of Accounting I
Howard College
Big Spring, TX01-2003
High School Diploma -
Roswell High School
Roswell06.2000
Skills
- Communication skills
- Problem solving
- Attention to detail
- Organizational skills
- Active listening
- Typing 45 wpm
- Microsoft office
- Multitasking Abilities
- Computer skills
- Analytical and critical thinking
References
- Thai Funches, Ferguson, 857-236-0443
- Meredith Holley, Georgia Pre-K, 615-390-1372
- Rachel Cheatham, Ferguson, 757-620-1732
- Bess Griffin, Ferguson, 725-274-7215
Languages
- Spanish, Proficient (using Duolingo for improvement)
- Sign Language, Novice (using Youtube for training and learning).
Timeline
CST
Ferguson Bath, Kitchen and Lighting
05.2023 - 03.2025
CONCIERGE
Ferguson Bath, Kitchen and Lighting
03.2022 - 04.2023
CLERK
Benny Boyd CCDJ
09.2009 - 08.2010
DRIVE-THRU BANK TELLER
First United Bank
06.2004 - 02.2008
CASHIER/ASSISTANT JEWELER
Walmart
04.2002 - 06.2004
Accounting - Principle of Accounting I
Howard College
High School Diploma -
Roswell High School