Suzanne Hocutt
Selma,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager/Service Writer
Boss Truck Shop
Kenly , NC
2020.12 - 2022.05
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Developed standard operating procedures for all administrative employees.
- Oversaw quality control and productivity rates to increase revenue and production times.
Inventory Specialist/Floor Design
Kenly 95 Truck Stop
Kenly , NC
2019.04 - 2020.12
- Provide excellent customer service to improve customer satisfaction whether on the phone or in person Make changes with on-hands depending on what is selling and what is not
- Organize and review inventory to ensure efficient ordering, accurate reporting, and lean spending
- Communicate with vendors, department managers and general managers
- Receive and ship out packages to vendors and/or customers
- Keep the sale floor clean, stocked and organized for our customers needs and wants Drive forklift to move large pallets
- Started has a salesperson, promoted to assistant manager of lights, then to inventory specialist
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
Supervisor
CAP
2016.04 - 2019.04
- Plan and prepare for the day's truck loads
- Each truck could contain up to 3,000 pieces and there were usually 3 trucks
- Train and manage 8 to 25 associates at any given time
- Ensure associates were unloading and stocking freight according to the policies and procedures
- Verify all top stock and overstock, shelf caps, on-hands, cleanliness and safety Drive a forklift and other heavy machinery needed to complete the task,
- Started as a cashier, promoted to Customer Service Manager, then CAP 2 Supervisor
Habilitation Worker
A Small Miracle
2014.06 - 2016.04
- Worked one-on-one with individuals with special needs on social skills, cooking, shopping, etc
- Provided the tools and services needed to enhance the lives of individuals with special needs and those around them
- Provided support, education and compassion in order for the individual to gain as much independence possible to live a fulfilling life.
Special Education Teacher
Smithfield Middle School
2011.08 - 2013.06
- Educated my students with the tools and services provide for me Schedule and attend meetings with teachers and parents Maintained large amounts of paperwork in order to be in compliance with the State and Dept
- Of Education
Teacher Assistant
Selma Elementary School
2003.08 - 2011.08
- Autism classroom Provided support to our students and classroom teacher
- Worked critical living skills such as toileting, talking, tying shoes, writing, etc
- Started at Selma as a substitute teacher then hired for teacher assistant
- Went to college while working as a TA.
Education
reading
East Carolina University
Greenville, NCAssociate of Applied Science - Science
Johnston Community College
Smithfield, NC12.2009
Skills
- Staff Training
- Budgetary Planning
- Report Preparation and Analysis
- Office Management
- MaddenCo
- Office work
- Microsoft Office proficient
Timeline
Office Manager/Service Writer
Boss Truck Shop
2020.12 - 2022.05
Inventory Specialist/Floor Design
Kenly 95 Truck Stop
2019.04 - 2020.12
Supervisor
CAP
2016.04 - 2019.04
Habilitation Worker
A Small Miracle
2014.06 - 2016.04
Special Education Teacher
Smithfield Middle School
2011.08 - 2013.06
Teacher Assistant
Selma Elementary School
2003.08 - 2011.08
reading
East Carolina University
Associate of Applied Science - Science
Johnston Community College
Similar Profiles
Raymond CoinerRaymond Coiner
Mobile Maintenance Program Manager at Boss Truck ShopMobile Maintenance Program Manager at Boss Truck Shop
Adam LofdahlAdam Lofdahl
Shop Manager at Boss Truck ShopShop Manager at Boss Truck Shop
Gavin WhittenGavin Whitten
Lead Technician at Boss ShopLead Technician at Boss Shop