Suzanne Hoffman
Sarasota
Summary
To represent the nursing leadership field by providing sound, dynamic nursing management; physician integration and collaboration; quality of care oversight; and exceptional customer service direction.
Dedicated Quality focused Transformational leader Highly visible Relationship builder
Experienced Clinical Manager with background in overseeing daily operations of healthcare facilities. Strengths include strong leadership, strategic planning and problem-solving skills. Previous work has led to improved patient care standards and streamlined operational efficiencies. Confident in ability to drive continuous improvements in clinical service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Manager II IRF
Sarasota Memorial Hospital
Sarasota
06.2025 - Current
- Responsible for all aspects of care and operations for a 60 bed Inpatient Rehabilitation Department
- Manages morning admission meeting
- Attends all team conferences to help reduce discharges to SNF and Acute care
- Manages the fiscal and clinical operations of unit and recommends enough qualified competent people to provide care. Participates in outside source selection for needed services.
- Integrates department services with the hospital’s primary function maintaining communication with medical and nursing staff, Administration, patients and their families/significant other. Coordinates and integrates services within departments.
- Develops and implements policies and procedures that guide and support provision of services. Supervises nursing staff and assures staff competency.
- Conducts ongoing assessment and improvement of the department's performance. Promotes the Quality Management program of the facility maintaining appropriate quality control programs (where applicable).
- Develops, markets, implements, and evaluates new services and programs recommending space and resources needed. Participates in outside source selection for needed services.
- Ensures compliance with regulatory agencies.
- Develops goals and objectives for unit and participates in development of goals and objectives for the Nursing Department.
- Provides in-service training and continuing education for staff in the department.
- Decreased discharges to SNF within 6-month period to be in alignment with Nation
- Created an admission and discharge rounding program
- Member of GG committee
- Reduced clinical staff overtime
Nurse Director of Oncology Services and VAD
Virtua Hospital
Mt. Holly
01.2023 - Current
- Responsible for all aspects of care and operations for a 36 bed Medical/Surgical/Oncology Department. & VAD Department
- Manages the fiscal and clinical operations of unit and recommends enough qualified competent people to provide care. Participates in outside source selection for needed services.
- Integrates department services with the hospital’s primary function maintaining communication with medical and nursing staff, Administration, patients and their families/significant other. Coordinates and integrates services within departments.
- Develops and implements policies and procedures that guide and support provision of services. Supervises nursing staff and assures staff competency.
- Conducts ongoing assessment and improvement of the department's performance. Promotes the Quality Management program of the facility maintaining appropriate quality control programs (where applicable).
- Develops, markets, implements, and evaluates new services and programs recommending space and resources needed. Participates in outside source selection for needed services.
- Ensures compliance with regulatory agencies.
- Develops goals and objectives for unit and participates in development of goals and objectives for the Nursing Department.
- Provides in-service training and continuing education for staff in the department.
- Increased Unit Patient Satisfaction scores
- Increased Staff Engagement Scores
- Increased percentage of Chemotherapy Certified Nurses
- Chair of Pain Council
- Chair of Communication/Responsiveness Leapfrog Committee
- Magnet Team Lead
Program Director
Lighthouse Hospice
11.2021 - 01.2023
- Assumes responsibility for the day-to-day administration of the hospice program.
- Organizing and directing the organization’s ongoing operations to assure the availability and provision of care and services.
- Implementing governing body directives and organizational policies and procedures. This includes Ensuring the development, implementation and enforcement of agency policies and procedures.
- Complying with applicable laws and regulations.
- Recruiting, employing, and retaining qualified personnel to maintain appropriate staffing levels.
- Ensuring that all personnel are assigned duties based upon their education, training, competencies, and job descriptions.
- Ensuring adequate staff orientation and staff education.
- Completing performance evaluations on subordinate staff in accordance with organizational policy.
- Directing and monitoring organizational Performance Improvement activities.
- Managing operations in accordance with established fiscal parameters.
- Planning, developing, implementing, administering, and evaluating programs.
- Representing the organization to other groups, organizations, and the public.
- Ensuring the accuracy of public information materials.
- Informing the governing body and staff of current organizational, community, and industry trends.
- Operational organization planning and budgeting.
- Ensuring organizational compliance with legal, regulatory and accreditation requirements.
- Planning for and administering the managerial, operational, fiscal and reporting components of the agency.
- Monitoring business operations to ensure financial stability.
- Evaluating Hospice services and personnel using measurable outcomes and objectives.
- Conflict and complaint management/resolution.
- Establishing and maintaining effective channels of communication including integration of technology, as applicable.
- Ensuring Hospice personnel stay current with clinical information and practices.
- Ensuring adequate and appropriate staffing.
- Staff development including orientation, in-service, continuing education, competency testing and performance improvement.
- Ensuring that interdisciplinary care is provided.
- Ensuring supportive services are available to staff.
- Ensuring coordination with other organization areas and senior management, as appropriate, according to the structure and services.
- Ensuring staff and organization stay current on local and national issues and trends.
- Ensuring that appropriate service policies and procedures are developed and implemented to accomplish identified outcomes.
- Directing staff in performance of their duties including admission, discharge, transfer, revocation and provision of service to patients.
- Ensuring appropriate staff supervision during all service hours.
- Monitoring service utilization to ensure delivery of comprehensive care.
- Ensuring services provided by other agencies are authorized by hospice.
- Monitoring operational progress toward accomplishing operational and strategic goals.
- Participating in the quality assurance program for patient care.
- Ensuring appropriate data collection and regular, complete reports are received by the governing body.
- Ensuring actionable objectives are derived from evaluation of Hospice services and personnel.
- Ensuring that structure and systems promote interdisciplinary care.
- Ensuring collaboration with agencies and vendors for effective management of services.
- Ensuring standards of ethical business and clinical practice are maintained.
- Serves as Privacy Officer and Compliance Officer for the agency.
- Establishing and maintaining liaison relationships, communication, and integration with facility staff and services and with patients and their families, in accordance with the philosophy and objectives of the facility.
Director of Nursing
Marquis Healthcare
Philadelphia
02.2019 - 11.2021
- 100 plus direct reports consisting of all clinical staff, ADONS, Unit Managers, Unit Coordinators, MDS nurses, Infection Control RN, and staffing department
- Assumes complete responsibilities for the Center in absence of Administrator.
- Performs general management functions such as hiring, disciplining, and evaluating employees.
- Interview and hire new nursing staff.
- Plans and facilitates meetings and committees to address resident care issues.
- Review time sheets for accuracy before payroll.
- Manages the Nursing Department with the goal of achieving and maintaining the highest quality of care possible.
- Develops and manages systems to assure clinical competencies.
- Participates in developing, implementing, and evaluating programs that promote the recruitment, retention, development, and continuing education of nursing staff members.
- Identification of training needs.
- Initiates studies to evaluate effectiveness of nursing services in relation to their objectives and costs.
- Develops and manages nurse – on call system.
- Develops the department budget for approval, monitors expense and stays within budget.
- Investigate and resolve residents/family/employee concerns.
- Ensures that annual competency evaluations and performance reviews are completed in the appropriate time frame.
- Participating in Employee Recognition Program.
- Pro-actively addresses survey and/or standards of care issues.
- Develop and manage staffing schedular system.
- Plans and guides the professional development of nursing staff.
- Ensures that adequate nursing staff are available based on facility/census requirements.
- Collect data to compile reports in a timely manner, and to meet deadlines.
- Participates in facility 'Performance Improvement Program.'
- Assures that all clinical protocols and nursing policies and procedures are followed.
- Confer with interdisciplinary team individually and in conference to exchange, discuss, and evaluate patient information for planning, modifying, and coordinating restorative programs and implementation of the residents’ care plan.
Director of Nursing/Resident Care/Operations
Encore at Avalon Park Memory Care
Orlando
02.2018 - 02.2019
- Plan, develop, organize, implement, evaluate, and direct the Nursing Department, Activities Department, Maintenance Department, Housekeeping Department and Food and Nutrition Department as well as their programs and activities in accordance with current rules, regulations, and guidelines that govern the assisted living and memory care facility.
- 120 Direct Reports consisting of all operational staff.
- Work with ownership to prepare a comprehensive budget.
- Participates in the planning and implementation of strategies and programming that assure high quality resident care while achieving short and long-term operational goals for the facility.
- Develop, maintain, and update the Nursing Department’s, Activities Department’s, Maintenance Department’s, Housekeeping Department’s and Food and Nutrition Department’s Policy and Procedure Manuals.
- Develop and implement the appropriate plans of action to correct identified problem areas.
- Provide feedback to ownership regarding resident care and operational issues.
- Provide performance reviews and ensures compliance of all facility policies/procedures of all staff.
- Establish a system to monitor, investigate and prevent accident/incident occurrences.
- Promote, support, and participate in Continuous Quality Improvement/Performance Improvement Programs, including participation in appropriate committee and sub-committee meetings and individual reviews as required.
- Participate in survey (inspections) made by the authorized government agencies.
- Assist the Pharmacy representative in developing, maintaining, implementing and periodically up-dating written policies and procedures for the administration, storage, and control of medications and supplies.
- Perform administrative duties such as completing medical forms, reports, evaluation, studies, charting, etc. as necessary.
- Teach and lead staff to perform their job duties within federal, state, industry-wide guidelines, and practices as well as established safety regulations in the use of equipment/supplies.
- Recruit, select, and dismiss all departments staff.
- Ensure that disciplinary action is administered fairly and without regard to race, color, creed, national origin, age, sex, religion, handicap, or marital status in accordance with company policies.
- Develop, implement, and maintain an effective orientation program that orients the new employee to the facility, its policies, and procedures, and to his/her job description.
- Conduct mandatory in-services for staff ensuring that all staff attend and receive the appropriate in-services via state and federal regulations.
- Direct monthly Nursing Department meetings and monthly All Staff meetings.
- Develop, implement, and maintain a resident admission and discharge policy for the facility.
- Conduct all interviews and assessments of potential residents for admission to the facility.
- Ensure all PAASSRR screen, level of care, transfer forms, etc. are complete at the time of admission.
- Schedule, attend and participate in Care Plan meetings.
- Develop, implement, and maintain a program for monitoring communicable and/or infectious diseases among the residents and personnel.
- Develop, maintain, and periodically update infection control precautions and aseptic techniques that successfully correct problem areas.
- Coordinate and implement the individual therapy need for each resident outlined by the physician’s orders and resident care plan.
- Confer with interdisciplinary team individually and in conference to exchange, discuss, and evaluate patient information for planning, modifying, and coordinating restorative programs and implementation of the residents’ care plan.
- Develop methods of coordination of nursing services with other resident services to ensure the continuity of residents’ total regimen of care.
- Maintain records of resident incident reports and analyze data to identify areas of needed correction and re-education.
Director of Operations
Holistic Integrative Health
Palm Beach
05.2016 - 02.2018
- Leadership
- Participate with the Board of Directors in developing a vision and strategic plan to guide the organization
- Identify, assess, and inform the Board of Directors of internal and external issues that affect the organization
- Act as a professional advisor to the Board of Director on all aspects of the organization's activities
- Foster effective teamwork between the Board, Director of Operations, and staff
- In addition to the Chair of the Board, act as a spokesperson for the organization
- Conduct official correspondence on behalf of the Board as appropriate and jointly with the Board when appropriate
- Represent the organization at community activities to enhance the organization's community profile
- Operational planning and management
- Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the organization
- Ensure that the operation of the organization meets the expectations of its clients, Board and Funders
- Oversee the efficient and effective day-to-day operation of the organization
- Draft policies for the approval of the Board and prepare procedures to implement the organizational policies; review existing policies on an annual basis and recommend changes to the Board as appropriate
- Ensure that personnel and client files are securely stored, and privacy/confidentiality is maintained
- Provide support to the Board by preparing meeting agenda and supporting materials
- Program planning and management
- Oversee the planning, implementation and evaluation of the organization's programs and services
- Ensure that the programs and services offered by the organization contribute to the organization's mission and reflect the priorities of the Board
- Monitor the day-to-day delivery of the programs and services of the organization to maintain or improve quality
- Oversee the planning, implementation, execution, and evaluation of special projects
- Human resources planning and management
- Determine staffing requirements for organizational management and program delivery.
- Oversee the implementation of the human resources policies, procedures and practices including the development of job description for all staff.
- Establish a positive, healthy, and safe work environment in accordance with all appropriate legislation and regulations.
- Recruit, interview and select staff that have the right technical and personal abilities to help further the organization's mission.
- Ensure that all staff receives an orientation to the organization and that appropriate training is provided.
- Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review.
- Coach and mentor staff as appropriate to improve performance.
- Discipline staff when necessary, using appropriate techniques; release staff when necessary using appropriate and legally defensible procedures
- Financial planning and management
- Work with staff and the Board (Finance Committee) to prepare a comprehensive budget.
- Approve expenditures within the authority delegated by the Board.
- Ensure that sound bookkeeping, and accounting procedures are followed.
- Administer the funds of the organization according to the approved budget and monitor the monthly cash flow of the organization
- Provide the Board with comprehensive, regular reports on the revenues and expenditure of the organization.
- Ensure that the organization complies with all legislation covering taxation and withholding payments.
- Community relations/advocacy
- Communicate with stakeholders to keep them informed of the work of the organization and to identify changes in the community served by the organization.
- Establish good working relationships and collaborative arrangements with community groups, funders, politicians, and other organizations to help achieve the goals of the organization.
- Risk management
- Identify and evaluate the risks to the organization's people (clients, staff, management), property, finances, goodwill, and image and implement measures to control risks.
- Ensure that the Board of Directors and the organization carries appropriate and adequate insurance coverage.
- Acted as Project Manager for Medical Center build out. Liaison between construction team, interior designer team, and Town of Palm Beach authorities.
- Recruited, interviewed, and hired all staff for new center.
- Orchestrated and wrote all policies/procedures and employee handbooks.
Director of Oncology Services and Interim Director of Medical/Telemetry Services
HCA/JFK Medical Center
Atlantis
02.2015 - 05.2016
- Responsible for all aspects of care and operations for a 41 bed Oncology Department and 61 bed Medical/Telemetry Department.
- Patient population for telemetry patients consisted of Post-Cath, Post-Heart surgery, patients requiring cardiac drips (i.e., amiodarone, nitroglycerin)
- Manages the fiscal and clinical operations of unit and recommends enough qualified competent persons to provide care. Participates in outside source selection for needed services.
- Integrates department services with the hospitals primary function maintaining communication with medical and nursing staffs, Administration, patients and their families/significant other. Coordinates and integrates services within departments.
- Develops and implements policies and procedures that guide and support provision of services. Supervises nursing staff and assures staff competency.
- Conducts ongoing assessment and improvement of the department's performance. Promotes the Quality Management program of the facility maintaining appropriate quality control programs (where applicable).
- Develops, markets, implements, and evaluates new services and programs recommending space and resources needed. Participates in outside source selection for needed services.
- Ensures compliance with regulatory agencies.
- Develops goals and objectives for unit and participates in development of goals and objectives for the Nursing Department.
- Provides in-service training and continuing education for staff in the department.
- Increased Unit HCAHP scores from 30 percentiles to 60 percentiles
- Implemented Bedside Reporting and Hourly Rounding process throughout inpatient units.
- Work side-by-side with Patient Experience Officer assisting with implementation of hospitals Patient Experience Program
- Implemented Oncology and Medical Surgical education process to assure elements required for certification processes are met.
- Re-organized nursing unit staffing grids to optimize nurse-to-patient ratios to nursing specialization standards while still maintaining productivity targets.
- Developed employee recognition program for employee engagement in the unit and increased employee engagement.
- Worked with Palliative Care Team and educator to educate staff with the ongoing implementation of a Palliative Care program.
Director of Medical/Surgical/Oncology Services
HCA/Spotsylvania Regional Medical Center
Fredericksburg
05.2014 - 02.2015
Education
Doctor of Nursing Practice -
Chamberlain College of Nursing
Master of Business Administration -
Keller Graduate School of Management
Master of Science - Nursing Executive Track
Chamberlain College of Nursing
Bachelor of Science Degree - Nursing
Chamberlain College of Nursing
Associate of Science Degree - Nursing
Thomas Jefferson University
Affiliations
- AONE
- ARN
- ONS
- FONL
- SCONL
Certification
- Basic Cardiac Life Support
- Chemotherapy Certified
- Certified Nurse Manager Leader
- Certified Dementia Practitioner
- Death Doula
- Assisted Living Administrator Core Certified-Florida
- ECC Certified-Florida
Credentials
- DNP
- MBA
- RN
- CNML
- CDP
Awards
Honor Society of Nursing, Sigma Theta Tau International (STTI)
Scholarly Work
Poster Presenter at SePA Chapter AACN Research Dinner
Professional Licenses
- Registered Nurse, Florida, Multi-State License
- Registered Nurse, New Jersey
Timeline
Clinical Manager II IRF
Sarasota Memorial Hospital
06.2025 - Current
Nurse Director of Oncology Services and VAD
Virtua Hospital
01.2023 - Current
Program Director
Lighthouse Hospice
11.2021 - 01.2023
Director of Nursing
Marquis Healthcare
02.2019 - 11.2021
Director of Nursing/Resident Care/Operations
Encore at Avalon Park Memory Care
02.2018 - 02.2019
Director of Operations
Holistic Integrative Health
05.2016 - 02.2018
Director of Oncology Services and Interim Director of Medical/Telemetry Services
HCA/JFK Medical Center
02.2015 - 05.2016
Director of Medical/Surgical/Oncology Services
HCA/Spotsylvania Regional Medical Center
05.2014 - 02.2015
Doctor of Nursing Practice -
Chamberlain College of Nursing
Master of Business Administration -
Keller Graduate School of Management
Master of Science - Nursing Executive Track
Chamberlain College of Nursing
Bachelor of Science Degree - Nursing
Chamberlain College of Nursing
Associate of Science Degree - Nursing
Thomas Jefferson University