Suzanne Hoke
Vancouver,WA
Summary
Dynamic and results-driven professional with extensive experience in customer service at Burlington. Proven ability to enhance onboarding processes and improve team efficiency. Skilled in cash handling and fostering customer relations, demonstrating strong work ethic and empathy. Recognized for maintaining high accuracy in transactions and delivering exceptional service under pressure.
Overview
2
2
years of professional experience
Work History
Cashier
Burlington
10.2023 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Seasonal Hiring Manager
Burlington
10.2024 - 12.2024
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
Front of House Server
Gambino’s Pizza
04.2023 - 10.2023
- Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
- Supported overall restaurant operations by assisting with opening or closing duties as needed.
- Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Exhibited strong multitasking abilities by simultaneously managing phone orders, dine-in customers, and take-out pickups.
- Developed rapport with regular customers by remembering preferences and providing personalized touches in service.
Education
Cosmetology Certification -
Summit Salon Academy
Tigard, ORSkills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Customer relations
- Order taking
- POS systems
- Staff training
Timeline
Seasonal Hiring Manager
Burlington
10.2024 - 12.2024
Cashier
Burlington
10.2023 - 05.2025
Front of House Server
Gambino’s Pizza
04.2023 - 10.2023
Cosmetology Certification -
Summit Salon Academy
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