Suzanne Homrich

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

• Operation Manager duties plus
• Payroll & Human Resources
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Verifying of insurance benefits for medical services

• Staffing coordinator duties plus
• Supervised all staff both office and field for compliance with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Staffing for medical services and scheduling of clinical staff for 100+ patients.
• Represented Company answering phones and providing services after hours.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Facilitated smooth employee transitions with comprehensive onboarding program.
• Verified payroll, vacation and sick time hours to support accounting processes.
• Ensuring compliance with Medicare guidelines.

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.

Payroll and Human Resources

Billing for all services

Accounts Receivable and Accounts Payable

• Completed intake assessment forms and filed clients' charts.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.

• Communicated effectively, both orally and in writing, with patients from diverse backgrounds.
• Strategized with clinical team to prevent inmate diversion, abuse and recidivism.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.