- Documenting and sharing travel experiences
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Learning new cooking techniques and expanding my culinary skills
- Baking
- Food Blogging
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Stand-up Paddleboarding (SUP)
- Hiking
- Gardening
Suzanne Hope Michaels
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
32
32
years of professional experience
Work History
Social Media Influencer
Self-employeed
04.2023 - Current
- Developed engaging content for multiple social media platforms to enhance audience interaction.
- Collaborated with brands to create authentic promotional campaigns aligned with target demographics.
- Analyzed audience insights and engagement metrics to refine content strategies and improve outreach.
- Cultivated partnerships with other influencers to expand reach and enhance brand visibility.
- Executed social media marketing strategies that increased follower growth and engagement rates.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Engaged with consumers using education, passion and authenticity.
Loan Officer
Barton Hills Mortgage, LLC
10.2009 - Current
- Evaluated borrower financial profiles to determine eligibility for mortgage products.
- Guided clients through loan application processes, ensuring clarity and compliance with regulations.
- Developed and maintained relationships with real estate agents to enhance referral networks.
- Analyzed market trends to provide strategic insights into loan offerings and pricing strategies.
- Trained junior staff on loan processing systems and best practices in customer service.
- Streamlined documentation processes, reducing turnaround times for loan approvals significantly.
- Coordinated with underwriters to resolve issues promptly, ensuring timely closings for clients.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
Loan Officer
Monument Mortgage
01.2007 - 10.2009
Loan Officer
Consolidated Mortgage, Inc.
07.2007 - 12.2007
Store Manager
Urban Outfitters
02.2002 - 12.2004
- Responsible for ensuring consistent high standards in sales and service, operations and loss prevention.
- Responsible for the overall merchandising in store
- Oversee all operations in store
- In charge of hiring and training of all employees
- Ensured fun and fashionable experience for customers
Women's Department Manager
Urban Outfitters
11.2002 - 07.2003
- Managed and motivated the women's team of 15+ employees
- Maintain consistently high standard in sales, service, merchandising, profitability, operations and loss prevention.
- Worked with other managers to uphold all operations in store.
Housewares Department Manager
Urban Outfitters
02.2002 - 11.2002
- Managed and motivated the housewares team of 4+ employees
- Job description is same as Women's manager
Office Manager
Parkinson and Hatch Contracting
01.1996 - 01.1997
- Processed accounts receivable and accounts payable on monthly basis
- Maintained database of vendors and suppliers on weekly basis
- Exercised marketing and inter-personal skills for current clients and prospective clients
Assistant Store Manager
Merrilees Swimwear and Clothing
01.1994 - 01.1996
- Supervised sales associates
Education
Bachelor of Arts - Communication, General Business
Arizona State University
Tempe, AZ01.2000
Marketing Certificate - undefined
Orange Coast College
Costa Mesa, CA01.1997
Minor in Business - Business Marketing
Arizona State University
Tempe, AZ12-2000
Skills
- Windows programs, Microsoft word, Excell, Outlook, Power, Calyx software
- Social media posting
- Content strategies
- Video production
- Content development
- Audience engagement
- Brand collaboration
- Influencer marketing
- Marketing
- Hashtag research
- Relationship building
Accomplishments
- Repeatedly commended by superiors for excellent customer service.
- Received top 1% award in customer service each year by Texas Monthly magazine
- Developed prospects for new loans by conducting weekly cold calls.
Interests
Experience Abroad
Studied in Europe with the Arizona State University program, May – July 2000
Traveled to France, Italy, Spain various cities throughout finding the latest fashions and bringing them back to the states to share with friends. We recently were in Paris for fashion week. That was an experience, we plan to go back in 2026
Timeline
Social Media Influencer
Self-employeed
04.2023 - Current
Loan Officer
Barton Hills Mortgage, LLC
10.2009 - Current
Loan Officer
Consolidated Mortgage, Inc.
07.2007 - 12.2007
Loan Officer
Monument Mortgage
01.2007 - 10.2009
Women's Department Manager
Urban Outfitters
11.2002 - 07.2003
Store Manager
Urban Outfitters
02.2002 - 12.2004
Housewares Department Manager
Urban Outfitters
02.2002 - 11.2002
Office Manager
Parkinson and Hatch Contracting
01.1996 - 01.1997
Assistant Store Manager
Merrilees Swimwear and Clothing
01.1994 - 01.1996
Marketing Certificate - undefined
Orange Coast College
Bachelor of Arts - Communication, General Business
Arizona State University
Minor in Business - Business Marketing
Arizona State University