Suzanne Hopper
Mishawaka,US
Summary
Driven and generous individual with deep commitment to supporting families through empathetic and collaborative approaches. Utilizes patience and persuasive communication to navigate complex family dynamics and coordinate necessary services. Adept at building strong, trusting relationships and fostering sense of community and support. Demonstrates comprehensive understanding of family case management principles, ensuring each family receives personalized and effective assistance.
Overview
10
10
years of professional experience
Work History
Client Care Coordinator
Indiana Center For Recovery
Mishawaka, IN
03.2026 - Current
- Coordinated client intake processes to enhance service delivery and streamline onboarding.
- Developed and maintained comprehensive client care plans in collaboration with interdisciplinary teams.
- Facilitated communication between clients and healthcare providers to ensure continuity of care.
- Implemented tracking systems for client progress, improving overall case management efficiency.
- Monitored compliance with regulatory standards, ensuring high-quality care delivery across services.
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
FAMILY CASE MANAGER
Indiana Department of Child Services
South Bend, IN
10.2022 - 03.2026
- Coordinated referrals to outside agencies and providers when necessary.
- Developed and maintained relationships with community-based organizations to identify available resources for clients.
- Established trusting relationships with clients by providing a safe space for them to express their feelings.
- Ensured that clients adhered to legal requirements imposed by the courts or government agencies.
MANAGER
Aladdin's Eatery
Mishawaka, IN
07.2016 - 04.2025
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
THERAPEUTIC SUPPORT SPECIALIST
Benchmark Family Services
Mishawaka, IN
03.2018 - 10.2022
- Established trusting relationships with clients by providing unconditional support and empathy.
- Managed challenging behaviors through positive reinforcement techniques and crisis intervention methods.
- Engaged families in the development of treatment goals and objectives as well as aftercare planning.
- Utilized motivational interviewing techniques to encourage behavior change among clients.
ABA THERAPIST
Lighthouse Autism Center
Mishawaka, IN
02.2017 - 03.2019
- Designed visual supports such as picture schedules or token boards for use during therapy sessions.
- Stimulated students' cognitive capability with reciprocal conversation.
- Collaborated with teachers, parents, and other professionals to ensure successful implementation of treatment plans.
- Developed behavior plans and implemented them in a variety of settings to assist clients with increasing desired behaviors.
- Monitored client progress through data collection and graphing methods.
Education
Bachelor of Arts (B.A.) - Sociology
Indiana University-Purdue University Indianapolis
Indianapolis, IN, US12-2016
Skills
- Family assessment
- Behavioral support
- Professional boundaries
- Family services
- Data collection
- Mental health support
- Crisis intervention
- Crisis response
- Individualized service planning
- Child welfare
Timeline
Client Care Coordinator
Indiana Center For Recovery
03.2026 - Current
FAMILY CASE MANAGER
Indiana Department of Child Services
10.2022 - 03.2026
THERAPEUTIC SUPPORT SPECIALIST
Benchmark Family Services
03.2018 - 10.2022
ABA THERAPIST
Lighthouse Autism Center
02.2017 - 03.2019
MANAGER
Aladdin's Eatery
07.2016 - 04.2025
Bachelor of Arts (B.A.) - Sociology
Indiana University-Purdue University Indianapolis