Suzanne Horn
Kerman,CA
Summary
I'am Trained in Managment and Cutomer Service areas, Ive been in Retail for 16 years and Im a fast learner and a hard worker and I enjoy working with the public to help solve any problems or answer any question they might have and good service to all Customers. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
20
20
years of professional experience
Work History
Cashier
Grocery Outlet Bargain Market
Kerman, USA
09.2022 - Current
- Cashiers handle payments from customers purchasing goods and services
- Duties Cashiers typically do the following:
- Greet customers
- Ring up items purchased by customers on scanners, cash registers, and calculators
- Accept payments from customers and give change and receipts
- Bag wrap customers' purchases
- Answer customer questions and provide information about the store's procedures and policies
- Count how much money is in their register at the beginning and end of the shift in some establishments, cashiers have to check the age of their customers when selling age-restricted products, such as alcohol
- Some cashiers may have duties not directly related to sales and customer service, such as mopping floors, taking out the trash, and other custodial tasks
- Others may stock shelves or mark prices on items
Cashier/Service Desk
Walmart
Kerman, CA
06.2015 - 08.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Customer Service
Walmart
Kerman, USA
06.2013 - 02.2015
- My duties were taking Payments for Bills, MoneyGram and Returns of Items, Exchanges, Check cashing and putting stuff away (Returns, Go backs Etc...Return of online Items.) Customer Service
Assistant Manager
Hinds Hospice Thrift Store
Fresno, USA
08.2009 - 07.2013
- Opened and closed store, handled the register, handled training of new volunteers, made deposits, handled money
- I work with the volunteers pricing products and getting them out on the floor and cleaning up
- Working part-time
Cashier
Goodwill Industries
Fresno, USA
10.2006 - 02.2009
- Working in front on register, providing Customer service and helping customers in any way I can answering general questions on prices and products
- I also work in our Warehouse sorting, pricing and getting product out on the floor
Volunteer
10.2004 - 05.2005
Skills
- I'am Trained in Managment and Cutomer Service areas, Ive been in Retail for 13 years and Im a fast learner and a hard worker and I enjoy working with the public to help solve any problems or answer any question they might have and good service to all Customers
- Product Recommendations
- Cash Register Operation
- Product restocking
- POS Systems
- Returns processing
- ID Verification
- Cash Handling
- Payment Collection
- Customer Service
- Customer Assistance
- Payment Processing
- Drawer balancing
- Staff Mentoring
- Cash register systems
- Merchandise Restocking
- Currency counting
- Refunds and exchanges
- Merchandise exchange
- Written and verbal communication
- Cash Management
- Cash handling and management
- Purchase assistance
References
References available upon request.
Timeline
Cashier
Grocery Outlet Bargain Market
09.2022 - Current
Cashier/Service Desk
Walmart
06.2015 - 08.2016
Customer Service
Walmart
06.2013 - 02.2015
Assistant Manager
Hinds Hospice Thrift Store
08.2009 - 07.2013
Cashier
Goodwill Industries
10.2006 - 02.2009
Volunteer
10.2004 - 05.2005
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