Results-oriented Retail Manager with 6 years of experience and 10 years in retail operations and customer service. Expertise in cash handling, transaction management, and customer interaction, ensuring accuracy and satisfaction. Proven leadership in optimizing resource allocation and achieving operational targets through strategic planning and staff coordination. References available upon request.
Hi, I’m
Suzanne Horn
Kerman,CA
Summary
Overview
16
years of professional experience
Work History
Grocery Outlet Bargain Market
Cashier
09.2022 - Current
Job overview
- Enhanced customer satisfaction by efficiently handling payments and providing accurate change.
- Facilitated smooth transactions through greeting customers and ringing up purchases accurately.
- Ensured compliance by verifying customer age for restricted product sales, like alcohol.
- Maintained store cleanliness by performing custodial tasks, including mopping and trash removal.
- Provided product information and store policies to assist customer inquiries effectively.
- Optimized register accuracy by counting funds at shift start and end.
Walmart
Cashier/Service Desk
06.2015 - 08.2016
Job overview
- Enhanced customer satisfaction by answering inquiries about store products and services.
- Verified customers' age for alcohol and tobacco purchases to ensure compliance.
- Accurately processed transactions using cash, credit, and debit payments.
- Ensured cash drawer accuracy by counting funds at shift start.
- Issued refunds and exchanges in accordance with store policies and procedures.
- Assisted customers via phone with product information and order placements.
Walmart
Customer Service
05.2013 - 01.2015
Job overview
- Processed customer payments for bills, enhancing transaction efficiency and accuracy.
- Facilitated MoneyGram transactions, ensuring compliance with company policies and customer satisfaction.
- Managed item returns and exchanges, streamlining inventory management and improving customer experience.
- Executed check cashing services, maintaining high standards of security and customer trust.
- Organized and restocked returned items promptly, supporting store presentation and inventory control.
- Delivered exceptional customer service, addressing inquiries and resolving issues to foster loyalty.
- Collaborated with team members to maintain a clean and organized workspace, promoting operational efficiency.
Hinds Hospice Thrift Store
Assistant Manager
07.2009 - 06.2013
Job overview
- Ensured smooth store operations by opening and closing on schedule.
- Trained new volunteers effectively, enhancing team productivity and service quality.
- Managed cash register and processed deposits securely and accurately.
- Collaborated with volunteers to price products and maintain store cleanliness.
- Supported part-time operations while optimizing volunteer engagement and workflow.
American Greetings
PT merchandiser
04.2025 - 12.2025
Job overview
- Developed and implemented effective merchandising strategies to enhance product visibility.
- Analyzed sales data to optimize inventory levels and product placement.
- Collaborated with cross-functional teams to execute promotional campaigns and events.
- Streamlined processes for replenishment, reducing stock discrepancies and improving accuracy.
- Managed vendor relationships to ensure timely delivery of merchandise and promotional materials.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Goodwill Industries
Cashier
09.2006 - 01.2009
Job overview
- Working in front on register, providing Customer service and helping customers in any way I can answering general questions on prices and products
- I also work in our Warehouse sorting, pricing and getting product out on the floor
Volunteer
09.2004 - 04.2005
Job overview
Education
Kerman Adult SchoolKerman, CA
GED
University Overview
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Customer service excellence
- Cash handling and management
- Customer relations
- Cash register operation
- Cash register systems
- Payment processing
- Refunds and exchanges
- Product knowledge
- POS system operations
- Honest and dependable
Timeline
PT merchandiser
American Greetings
04.2025 - 12.2025
Cashier
Grocery Outlet Bargain Market
09.2022 - Current
Cashier/Service Desk
Walmart
06.2015 - 08.2016
Customer Service
Walmart
05.2013 - 01.2015
Assistant Manager
Hinds Hospice Thrift Store
07.2009 - 06.2013
Cashier
Goodwill Industries
09.2006 - 01.2009
Volunteer
09.2004 - 04.2005
Kerman Adult School
GED