Suzanne Hornby
Woodbury,MN
Summary
Dedicated professional with strong sales, problem-solving abilities and customer service expertise. Focused on executing strategies that boost profitability and strengthen customer relationships.
Overview
39
39
years of professional experience
Work History
Sales Coordinator
Sheraton Hotel & Resorts
Woodbury, MN
01.2025 - 06.2025
- Coordinated sales efforts between departments to enhance guest experiences.
- Managed client inquiries and provided detailed information about hotel services.
- Developed and maintained relationships with corporate clients for repeat business.
- Prepared sales reports to track performance and identify opportunities for growth.
- Received deposits, processed invoices and handled all client inquiries regarding billing.
Branding & Events Coordinator
Hunt Electric
Bloomington, MN
03.2023 - 11.2024
- Led promotional product research and purchasing, ensuring brand consistency across local and national campaigns.
- Managed webstore, contributing to improved online presence and experience for buyers.
- Led tradeshow initiatives and prepared booth materials and ad specialty products for the events.
- Planned and coordinated corporate events.
- Vendor management.
- Hybrid position.
Client Services Consultant
Deluxe Corporation
Minneapolis, MN
01.2022 - 02.2023
- Enhanced client satisfaction through order management and support.
- Collaborated closely with sales staff, boosting proposal quality and turnaround time.
- Regular interface with Accounting Department regarding receiving of invoices.
- Fully remote position.
Promotional Products Coordinator
The MPX Group
Golden Valley, MN
02.2020 - 10.2021
- Sole support of salesforce for promotional products and apparel sales and service.
- Optimized pricing strategies and facilitated smooth order management, significantly contributing to sales team support.
- Served as the primary liaison for vendors and clients, ensuring timely project execution.
Promotional Products Coordinator
Tandem Printing
Eagan, MN
07.2013 - 01.2020
- Spearheaded promotional product management, resulting in 40% sales increase during my first year.
- Training of sales team which improved their product knowledge and sales techniques.
- All purchasing and receiving of promotional products.
- Vendor management.
Sales & Marketing Coordinator
Isaksen Promotional Specialties
Shoreview, MN
10.2007 - 06.2013
- Primary liaison for vendors.
- Primary liaison for clients regarding the order process, to include handling of post-delivery issues and complaints.
- Self-directed in high-stress, high workload environment.
- Coordinated promotional campaigns to enhance brand visibility and customer engagement.
- Developed presentations for external audiences regarding products and services.
- Responded promptly to customer inquiries via phone or email in a professional manner.
Library Clerk
Washington County Library
Woodbury, MN
06.2006 - 09.2007
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
- Maintained records of patron accounts and updated contact information.
- Returned books to circulation by placing on proper shelves.
- Collected fines from customers for overdue books and resources.
Field Sales Manager
Varsity Spirit
Memphis, TN
01.1991 - 12.2004
- Conducted commission-based sales for team apparel across regional schools and clubs in Minnesota and western Wisconsin.
- Boosted revenue through effective promotion of camps and events.
- Solely managed tradeshow events.
- Consistently achieved sales goals.
Field Sales Representative
Hallmark Marketing
Kansas City, MO
06.1986 - 12.1990
- Achieved consistent sales growth by regularly exceeding sales goals.
- Cultivated strong relationships with customers to resolve issues and drive profitability.
- Trained retail staff on product knowledge and effective sales techniques.
- Presented frequently at district sales meetings to share insights and strategies.
Education
Bachelor Of Science - Business/Marketing
University Of Minnesota
MN06.1986
Skills
- Project oversight
- Sales facilitation
- Customer support and service
- Discretion and confidentiality
- Supplier management
- Interdepartmental coordination
- Communication effectiveness
- Relationship building
- Client interaction
- Written and verbal communication
- Time optimization
- Order processing
Timeline
Sales Coordinator
Sheraton Hotel & Resorts
01.2025 - 06.2025
Branding & Events Coordinator
Hunt Electric
03.2023 - 11.2024
Client Services Consultant
Deluxe Corporation
01.2022 - 02.2023
Promotional Products Coordinator
The MPX Group
02.2020 - 10.2021
Promotional Products Coordinator
Tandem Printing
07.2013 - 01.2020
Sales & Marketing Coordinator
Isaksen Promotional Specialties
10.2007 - 06.2013
Library Clerk
Washington County Library
06.2006 - 09.2007
Field Sales Manager
Varsity Spirit
01.1991 - 12.2004
Field Sales Representative
Hallmark Marketing
06.1986 - 12.1990
Bachelor Of Science - Business/Marketing
University Of Minnesota
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