Suzanne Hotz-Gentry
Woodford,VA
Summary
I am an energetic, professional, and positive recruiting professional with over 10 years of experience as a Talent Acquisition Specialist and Recruiter in various Management roles. I have lead teams and have overseen all aspects of the recruitment process such as identifying top talent, conducting interviews, training team members, payroll and finalizing job offers. I have developed strong skills in leadership, communication and organization. I have consistently exceeded sales goals, running a full desk, building and maintaining solid relationships with both customers and colleagues. I am committed to creating a positive work environment while helping the company reach its goals. My knowledge in Payroll, interviewing, sourcing talent, managing, training, onboarding and talent acquisition would be a great addition to your team.
Overview
15
15
years of professional experience
Work History
Customer Service Representative II
Design Ready Controls Inc.
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Healthcare Talent Acquisition Specialist
ACI Federal
05.2023 - 09.2023
- Builds relationships within diverse professional organizations and colleges to aid in recruiting
- Oversees applicant tracking workflow, screens resume, extends job offers
- Negotiates job offers with candidates, advises hiring managers in the negotiation process
- Develop talent acquisition strategies and to advise leaders on best practices for assessing and interviewing candidates
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Interview candidates for RN, LPN and other medical field positions within private and government sector.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
Sr Technical Recruiter
Synignet Technologies
02.2023 - 05.2023
- Assist the company in meeting staffing and permanent placement revenue/gross profit goals
- Develop and improve the training documentation and process for new recruiters and support staff
- Managed full-cycle recruiting processes, ensuring timely placement of top-tier candidates.
- Wrote and posted technical job descriptions
- Assist management in identifying and following best practices in the recruiting process.
- Conducted comprehensive candidate screenings to ensure proper fit for organizational culture and role requirements.
- Negotiated competitive compensation packages on behalf of clients, securing top talent while maintaining budgetary constraints.
Sr Staffing Manager
Randstad USA
02.2014 - 12.2022
- Identify prospects in need of workforce services & solutions
- Negotiated contracts with clients, securing favorable terms for both parties while maintaining long-term partnerships.
- Leveraged data-driven insights to inform decision-making processes, enhancing overall recruitment effectiveness and efficiency.
- Execute the activities that will gain results (lots of calls, virtual, and on-site client meetings)
- Managed budgetary responsibilities for the staffing department effectively, achieving cost savings without sacrificing quality or speed of services.
- Enhanced company reputation by consistently providing high-quality candidates that met client requirements.
- Designed tailored training programs for new hires, promoting rapid acclimation to company culture and expectations.
- Established a robust talent pipeline through proactive networking and relationship-building efforts within target markets.
- Recruited and hired employees for Manufacturing, Logistics and office positions.
- Negotiate pricing to ensure maximum return on quality solutions
- Effectively source, recruit, interview, and select candidates
- Coach and retain talent via phone, virtually, and in-person
- Use a combination of tech and touch approaches that require exceptional documentation
- Fostered positive work environment through comprehensive employee relations program.
- Operational Standards and offering innovative and creative employment solutions
- Provide services that consistently exceeds client expectations.
Account Manager-Market Development Manager
Coca Cola Refreshments
10.2009 - 02.2014
- Execute and close all sales calls, make cold call to obtain new business
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Sell in incremental displays and equipment placements; sell in promotional programs and ensure dealer compliance
- Maintain appropriate inventory levels, maintain company assets and point of sale, ensure account meets company merchandising standards, determine stores’ product needs and place and transmit appropriate order in conjunction with existing geographic sales routes
- Transport, replace and maintain point of sale advertising as appropriate for each account
- Acquire specific number of accounts bases on territory opportunity; set up new accounts with channel LOS, qualify accounts to determine opportunity
- Process and write contracts for larger account to maintain for multiple years.
Education
Standard Diploma -
John Adams High School
Skills
- Talent Acquisition
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Microsoft Excel
- Microsoft Office Suite
- Staffing processes
- Onboarding Processes
- Applicant Tracking Systems
- Human Resources Operations
Proficient
in software applications within the candidate sourcing and sales tracking, such as; Microsoft Word, Outlook, Google mail, Excel, PowerPoint, Boolean Search HTML SaaS, SAP, Business objections
Timeline
Customer Service Representative II
Design Ready Controls Inc.
09.2023 - Current
Healthcare Talent Acquisition Specialist
ACI Federal
05.2023 - 09.2023
Sr Technical Recruiter
Synignet Technologies
02.2023 - 05.2023
Sr Staffing Manager
Randstad USA
02.2014 - 12.2022
Account Manager-Market Development Manager
Coca Cola Refreshments
10.2009 - 02.2014
Standard Diploma -
John Adams High School
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