Suzanne Johnson
Ewing,NJ
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Customer-focused professional with successful 20-year career in medical sector. Dynamic successful directing optimum patient care and administrative leaderships in busy business environment.
Overview
20
20
years of professional experience
Work History
Administrative Associate, Substitution Manager
Princeton Montessori
03.2022 - Current
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Propelled continuous improvements.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving efficiencies.
Medical Practice Administrator
Outlook Eyecare
07.2019 - 12.2021
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Maintained up-to-date information in electronic medical records software.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Developed and updated department goals and achievements throughout fiscal year.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Managed and recorded facility maintenance and upkeep budget.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Responded to inquiries from doctors, nurses and patients with accurate information.
Medical Practice Administrator
Eyecare Associates
05.2002 - 07.2019
- Documented processes to streamline setup, customization and maintenance.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Developed project plans identifying key issues, approaches and performance metrics.
- Directed large-scale development and implementation of Type and Type solutions to meet business needs and build client loyalty.
- Oversaw purchases of Type equipment and software.
- Maintained licensing contracts with vendors.
- Supported business continuity and disaster recovery.
Education
Bachelor Of Arts - Early Childhood Education
Hartford College
Hartford, CTWomen's Studies
Smith College
Northampton, MASkills
- Employee Recruitment and Hiring
- Employee Work Scheduling
- Medical Personnel Recruitment
- Managing Practice Operations
- Customer Satisfaction
- Financial Operations Oversight
- Operational Records Maintenance
- Policy and Procedure Development
- Workflow Management
- Operational Efficiency
- Software Applications
- Patient Care Activities
- Medical Billing and Collections
- Operational Requirements
- Practice Support
- Corrective Actions
- Best Practices and Standards
- Health Information Systems (HIS)
- Human Resource Management
- Clinical Staff Management
- Client Relationships
- Medical Programs Implementation
- Team Meetings
Timeline
Administrative Associate, Substitution Manager
Princeton Montessori
03.2022 - Current
Medical Practice Administrator
Outlook Eyecare
07.2019 - 12.2021
Medical Practice Administrator
Eyecare Associates
05.2002 - 07.2019
Bachelor Of Arts - Early Childhood Education
Hartford College
Women's Studies
Smith College
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