Suzanne Kaddoura
Dearborn,MI
Summary
Outgoing Office Manager with 15 years experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding patient care in a productive work environment.
Overview
16
16
years of professional experience
Work History
Office Manager
Heart and Vascular Consultants
01.2015 - Current
- Coordinated daily office operations to ensure efficient workflows and excellent patient service.
- Managed scheduling for clinical staff.
- Developed training materials for new hires, improving onboarding efficiency and team integration.
- Led regular team meetings to address operational challenges and foster a collaborative work environment.
- Evaluated office policies and procedures, recommending improvements that enhanced overall operational effectiveness.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow..
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Coordinated physician schedules / meetings / procedures.
Front Desk Receptionist
Heart and Vascular Consultants
01.2010 - 01.2015
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Scheduling patients for appointments in and out of facility.
- Lead procedure scheduler.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Streamlined check-in processes, improving patient experience and reducing wait times.
- Maintained accurate patient records using electronic health record systems.
- Coordinated communication between healthcare providers and patients to ensure clarity regarding treatment plans.
- Trained new reception staff on office procedures and software applications for efficient operations.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Education
Bachelor of Science - Education
Wayne State University
Detroit, MIMaster of Science - Educational Leadership And Management
Wayne State University
Detroit, MISkills
- Electronic health records proficiency
- Clinical expertise
- Effective delegation
- Staff training and development
- Patient care coordination
- Quality improvement initiatives
- Teamwork
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Decision-making
- Conflict resolution
Timeline
Office Manager
Heart and Vascular Consultants
01.2015 - Current
Front Desk Receptionist
Heart and Vascular Consultants
01.2010 - 01.2015
Bachelor of Science - Education
Wayne State University
Master of Science - Educational Leadership And Management
Wayne State University