Suzanne Kempf
Eurkea,IL
Summary
I am a self starter, hard worker, reliable, dependable, outgoing, and positive employee. Each opportunity I have had has helped me grow as a person. I enjoy helping others, as well as seeing them succeed.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Specialist, Billing & Coding
Center for Health Ambulatory Surgery Center
Peoria, IL
03.2022 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved customer claims related to shortages, discount violations and returns.
- Responded to inbound inquiries regarding accounts and payments.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Determined proper codes for medical records and patient services.
- Executed billing tasks and recorded information in company databases.
- Created improved filing system to maintain secure client data.
Relationship Banker
Heartland Bank And Trust
Eureka, IL
11.2021 - 03.2022
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Provided customer records, account statements and copies of checks.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Cosmetologist
Once Upon A Hair
Washington, IL
12.2017 - Current
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Created marketing advertisements to increase awareness of services and boost sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Offered professional cuts, color services and extensions to salon customers.
Office Manager
Mad Dog Cleaning Services
East Peoria, IL
01.2015 - 01.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Scheduling Specialist
OSF
Peoria, IL
06.2013 - 06.2015
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Entered daily data in computer systems and documented office activities.
- Scheduled and confirmed appointments and meetings for senior management team.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to independently handle over 30 calls each day.
Coder/Biller
Methodist
Peoria, IL
08.2009 - 06.2013
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Utilized active listening, interpersonal and telephone etiquette skills when communicating with others.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
Education
Associate Of Arts And Sciences - Psychology
Illinois Central College
Bachelor Of Applied Arts And Science - Psychology
Southern Illinois University Edwardsville
Edwardsville, IL08.2022
Cosmetology License in Cosmetology - undefined
Midwest College of Cosmetology
2006
Skills
- Medical Billing
- Medical Coding
- Medical office experience
- Computer skills
- Data entry
- Insurance verification
- Front desk
- Microsoft Office
- Management
- Hospital experience
- QuickBooks
- Banking
- Medical Records
- ICD-10
- Medical terminology
- Training (4 years)
- Accounts Receivable
- Clerical Experience
- Knowledge of compensation and benefits program
- Managing the candidate sourcing and selection process
- Scheduling and budgeting
- Understanding the procedures and forms used for medical billing
- Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
- Identifying differences in materials, following instructions, and detecting details among distracting
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Arranging and managing information or materials using a set of rules
- Tendency to be reliable, dependable, and act with integrity at work
- Understanding privacy rules and regulations associated with patient records
- Tendency to be well-organized, rule-abiding, and hard-working
- Knowledge of popular social media platforms, features, and functions
Timeline
Accounts Receivable Specialist, Billing & Coding
Center for Health Ambulatory Surgery Center
03.2022 - Current
Relationship Banker
Heartland Bank And Trust
11.2021 - 03.2022
Cosmetologist
Once Upon A Hair
12.2017 - Current
Office Manager
Mad Dog Cleaning Services
01.2015 - 01.2017
Scheduling Specialist
OSF
06.2013 - 06.2015
Coder/Biller
Methodist
08.2009 - 06.2013
Associate Of Arts And Sciences - Psychology
Illinois Central College
Bachelor Of Applied Arts And Science - Psychology
Southern Illinois University Edwardsville
Cosmetology License in Cosmetology - undefined
Midwest College of Cosmetology
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