Suzanne Kiehne
Wabasha,MN
Summary
Proactive collections specialist with a proven track record of maximizing collections and reducing outstanding balances. Experienced in handling customer inquiries, negotiating payment arrangements, and maintaining accurate records. .
Overview
29
29
years of professional experience
Work History
Collections Specialist
Radius Global Solutions
Edina, MN
05.2023 - Current
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Drafted letters outlining repayment plans; sent correspondence informing customers of their rights under state law regarding collections practices.
- Conducted periodic audits on accounts receivables balances and aged reports; identified areas requiring further investigation.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Remitted payments received from customers promptly while adhering to all applicable laws and regulations governing the collection process.
- Provided training and guidance to new collections staff on best practices and company policies.
Police Records Technician
Rochester Police Department
Rochester, MN
05.2020 - 11.2024
- Provided customer service to citizens requesting police records information.
- Evaluated applications for concealed weapons permits according to state laws and regulations.
- Documented all activities related to processing police records requests.
- Researched old case files when requested by law enforcement personnel.
- Collaborated with other departments such as the court system in obtaining necessary documentation.
- Attended training sessions related to police record keeping procedures.
- Maintained filing systems by organizing and storing paper and electronic documents.
- Reviewed and updated records to ensure accuracy of data.
- Processed requests from law enforcement personnel for criminal record information.
- Scanned documents into computer system for storage purposes.
- Created new records as needed and entered data into databases accurately.
- Responded to inquiries regarding status of requests in a timely manner.
- Retrieved archived files upon request from law enforcement personnel or other agencies.
DVS Exam and Inspection Specialist
MN Department of Public Safety
Rochester, MN
07.2019 - 05.2020
- Administer road tests in Class D vehicles to determine if applicants have attained the necessary level of knowledge and skill to safely operate these vehicles on public roadways
- Administer road tests in commercial vehicles (Class A, B, C, and school bus) to determine if applicants have attained the necessary level of knowledge and skill to safely operate these vehicles on public roadways
- Administer skills tests for motorcycle and moped operators to determine if applicants have attained the necessary level of
knowledge and skill to safely operate these vehicles on public roadways - Administer, record and report all inside office procedures necessary for the correct application and licensing of motor
vehicle operators and identification card applications
Academic Administrative Assistant
St. Olaf College
Northfield, MN
08.2013 - 09.2016
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Compiled data from various sources into organized reports for review by management team.
- Scheduled appointments between clients and customers and internal staff members.
- Conducted research on various topics as requested by management.
- Facilitated communication between different departments within the organization.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Processed invoices for payment using accounting software applications.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Medical Secretary/Transcriptionist
Mayo Clinic
Rochester, MN
06.1995 - 02.2013
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Performed data entry tasks related to patient information into various databases.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Transcribed doctor's orders into the electronic health record system.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Coordinated referrals between primary care physicians and specialists as required.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Provided administrative support to medical staff, including data entry and document preparation.
- Utilized medical software for patient registration, scheduling, and records management.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Assisted physicians with finalizing reports, speeches or presentations.
- Utilized knowledge of medical terminology to accurately document information from the audio recordings.
Education
Diploma - Medical Secretary/Transcription
Rochester Community And Technical College
Rochester, MN05-1995
High School Diploma -
Mayo High School
Rochester, MN06-1991
Skills
- Account Review
- Investigation due diligence
- Customer research
- Outbound Calling
- Payment posting
- Records Maintenance
- Conflict resolution techniques
Timeline
Collections Specialist
Radius Global Solutions
05.2023 - Current
Police Records Technician
Rochester Police Department
05.2020 - 11.2024
DVS Exam and Inspection Specialist
MN Department of Public Safety
07.2019 - 05.2020
Academic Administrative Assistant
St. Olaf College
08.2013 - 09.2016
Medical Secretary/Transcriptionist
Mayo Clinic
06.1995 - 02.2013
Diploma - Medical Secretary/Transcription
Rochester Community And Technical College
High School Diploma -
Mayo High School
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