Suzanne Kim
Fremont,CA
Summary
Efficient General Office Manager known for productivity and completing tasks with precision. Possess specialized skills in operational management, workflow optimization, and administrative leadership. Excel in communication, problem-solving, and time management to enhance office efficiency and support organizational goals.
Overview
34
34
years of professional experience
Work History
General Office Manager
Woosung America Corporation
Hayward, CA
04.2017 - Current
- Managed accounts payable and receivable functions as well as payroll records.
- Created and maintained filing systems both electronically and manually.
- Analyzed budget data to identify potential cost savings opportunities.
- Monitored customer service activities to ensure quality standards are met at all times.
- Resolved customer complaints quickly and efficiently.
- Prepared monthly financial statements for review by executive staff members.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
- Developed and maintained relationships with suppliers to ensure timely delivery of products.
- Analyzed market trends to determine appropriate purchasing strategies.
- Maintained accurate records of purchases including invoices, price lists, product codes and descriptions.
- Maintained accurate and up-to-date inventory records.
- Created purchase orders based on customer requirements and specifications.
- Reviewed customer orders for accuracy and completeness, ensuring all required information was included.
General Manager
Fashion Focus
Stockton, CA
09.1990 - 04.2016
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed service and sales strategies to improve retention and revenue.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
- Evaluated proposals from vendors on a regular basis to ensure cost effectiveness.
- Managed vendor accounts payable issues by providing accurate documentation when required.
- Created detailed specifications for requested items prior to issuing purchase orders.
- Obtained quotes from various suppliers to determine most cost-effective purchasing options.
- Tracked and approved procurement plans and inventory levels.
Assistant Manager
Yu Jin Trading Incorporation
Los Angeles, CA
03.2009 - 07.2011
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Anglo Latino
Sao Paulo, Brazil06-1987
Some College (No Degree) - Linguistics
Universidade Paulista
Sao Paulo, BrazilSome College (No Degree) - English-as-a-Second-Language Education
San Joaquin Delta College
Stockton, CASkills
- Expense Reporting
- Payroll Processing
- Budgeting and finance
- Records Management
- Organizational Leadership
- Human Resources Management
- Document Preparation
- Meeting Coordination
- Customer Service
- Billing
- Supply Management
- Bookkeeping
- Data Entry
- Budget Administration
- Payroll and budgeting
- Multilingual in [Languages]
- Calm Under Pressure
- Active Listening
- Excellent Communication
Timeline
General Office Manager
Woosung America Corporation
04.2017 - Current
Assistant Manager
Yu Jin Trading Incorporation
03.2009 - 07.2011
General Manager
Fashion Focus
09.1990 - 04.2016
High School Diploma -
Anglo Latino
Some College (No Degree) - Linguistics
Universidade Paulista
Some College (No Degree) - English-as-a-Second-Language Education
San Joaquin Delta College
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