Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Kimm

Suzanne Kimm

San Francisco Bay Area,,CA

Summary

Dynamic leader with extensive experience in digital advertising, notably at Aarki, where I drove a 20% productivity increase. Expert in campaign management across multiple platforms and project management, I excel in fostering team collaboration and continuous improvement, leveraging data-driven insights to enhance client satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Head of Global Customer Success/Ad Operations

Aarki
02.2023 - 10.2024
  • Implement campaign management efficiencies, which lead to a 20% increase in productivity and a reduced churn of 5%.
  • Directed long-term research initiatives to identify new markets for growth opportunities.
  • Provide a feedback loop to product and engineering on product and process improvements.
  • Maintained open communication channels between departments to maximize efficiency and productivity.

Senior Director, Ad Operations

Compulse Media (ZYP TV)
01.2019 - 12.2023
  • Lead a high-volume (100 campaigns per week), offshore team of 15+ ad traffickers, with a 98% success rate.
  • Worked directly to automate campaign launch tasks and migration to Operative.one, an ad management platform.
  • Analyzed data to inform decision-making and strategic direction.
  • Established performance metrics and evaluated staff to promote continuous improvement.

Senior Manager, Product Support

Sharethrough
01.2014 - 06.2017
  • Responsible for the technical support team managing top-tier client integrations, escalations of the company’s proprietary technology.
  • Own the public technical documentation and knowledge base upkeep.
  • Analyze and present areas for product, process, and improvement.
  • Reported to executive leadership on performance metrics, challenges, and strategic opportunities.

Manager, Ad Products & Operations

Mochi Media
01.2011 - 01.2014
  • Managed a domestic team of ad operation specialists that launched, optimized, and maintained performance for renewal.
  • Worked closely with game developers to advise on the monetization of their games.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

B.A. - Economics

University of California, Riverside
Riverside, CA

Skills

  • DV360 Campaign Management
  • Digital Advertising Platform Expertise
  • Programmatic Advertising Expertise
  • Salesforce Platform Experience
  • Zendesk Support Expertise
  • Project Management in Software Implementation
  • SQL Proficiency
  • HTML Markup Proficiency
  • Mobile Measurement Platform Expertise: AppsFlyer, Adjust, Singular, Airbridge, etc

Timeline

Head of Global Customer Success/Ad Operations

Aarki
02.2023 - 10.2024

Senior Director, Ad Operations

Compulse Media (ZYP TV)
01.2019 - 12.2023

Senior Manager, Product Support

Sharethrough
01.2014 - 06.2017

Manager, Ad Products & Operations

Mochi Media
01.2011 - 01.2014

B.A. - Economics

University of California, Riverside

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Suzanne Kimm