Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Kjaer

Summary


Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

24
24
years of professional experience

Work History

Front End Lead

Bjs Wholesales Club
11.2023 - Current
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Digital Shopper

Walmart
08.2021 - 11.2023
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.
  • Participated in team meetings and staff training sessions.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

CNA

Peconic Bay Skilled Nursing Facility
03.2014 - 01.2016
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Dental Assistant

DR. Martha C. Baker DMD
07.2003 - 03.2014
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.

Cashier Service Desk, Dept Manger

Home Depot
08.2001 - 07.2003
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Enhanced shopping experience, provided product information and location assistance.
  • Operated cash register to record transactions accurately and efficiently.

Education

Graphic And Digital Design

Suffolk County Community College
Selden, NY

Certification - Certified Nursing Assistant

North Shore Career Institute. Inc.
Ronkonkoma
02-2014

High School Diploma -

Sachem North High School
Ronkonkoma, NY
06-1999

Skills

  • Empathy and patience
  • Stress tolerance
  • Multitasking and organization
  • Strong communication skills
  • Reliable and punctual
  • Attention to detail
  • Upbeat and Outgoing Attitude

Timeline

Front End Lead

Bjs Wholesales Club
11.2023 - Current

Digital Shopper

Walmart
08.2021 - 11.2023

CNA

Peconic Bay Skilled Nursing Facility
03.2014 - 01.2016

Dental Assistant

DR. Martha C. Baker DMD
07.2003 - 03.2014

Cashier Service Desk, Dept Manger

Home Depot
08.2001 - 07.2003

Graphic And Digital Design

Suffolk County Community College

Certification - Certified Nursing Assistant

North Shore Career Institute. Inc.

High School Diploma -

Sachem North High School

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Suzanne Kjaer