Suzanne Klaus
Brookline,MA
Summary
Dynamic sales professional with a proven track record of exceeding targets and achieving sales goals at Aveda from August 2024 to May 2025. Recognized for driving the highest sales performance at Ben Bridge Company in April 2005. Notable achievements include a landmark single sale of $125,000 at Tiffany & Co., Short Hills, in 2000, showcasing exceptional negotiation skills and client relationship management. Committed to leveraging extensive experience to deliver outstanding results in fast-paced retail environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Private Tutor for ISEE/SSAT test prep, SAT and Elementary Subjects
Test Prep Tutor and Education Consultant
01.2011 - Current
- High placement of students into the Boston Latin School
- Created Curriculum for SSAT prep/Private School Entrance Exam
- Multiple students reached 90% or higher on SSAT (2018)
- Interview prep for parents and students
- Self Generate leads from referrals
Store Manager
Aveda Experience Store
07.2023 - 06.2024
- Attend weekly district calls to cover business from the prior week
- Monthly district manager visits to cover benchmarks
- Store Met or Surpassed Monthly Store Goals in 8/23, 9/23,10/23 and 11/23
- Achieved 20% increase in customer transactions for October 2023
- Utilize in house clientele lists to market in store events and promotions
- Conduct monthly in-store events and annual virtual events
- (store closed)
Assistant Store Manager/Keyholder
Aveda Experience Store
05.2014 - 09.2015
- Sales Professional Coaching
- Responsible for 25% of store business—ended up doing 30% or more
- Perform Mini-facials and other services for guests
- Provide the highest level of customer service
- Generate business from hotels, international guests, and local neighborhood guests from South End and Back Bay
- (Copley Square location)
Severance Unit, Combined Wage Unit, Fair Share Division
DEPARTMENT OF UNEMPLOYMENT ASSISTANCE
01.2009 - 03.2013
- Analyzed employer payroll/health insurance information
- Drafted determinations based on self-conducted audits on employer
- Investigated unemployment severance claims.
- Collected severance and/or release of claim information from employers.
- 1/09-3/10; Combined Wage Unit 3/10-6/12, Fair Share Division-6/12-3/13
Field Manager in Boston Office, Assistant Director for Voter Registration Office
GRASSROOTS CAMPAIGNS INC.
06.2008 - 12.2008
- Door to Door canvasser for the Boston area
- Trained new staff members on canvassing
- Raised $24,500 for 2008 election cycle
- Set up two voter registration offices in Pennsylvania
Fine Jewelry Sales Professional
BEN BRIDGE JEWELERS
01.2003 - 01.2005
- Highest salesperson for April 2005
- Trained extensively on Rolex watches
- Provided the highest level of customer service
Fourth Grade Teacher
Irvington Public Schools, Chancellor Ave. Elementary School
01.2000 - 01.2001
- Prepared 4th grade class for the statewide ESPA exam
- Designed enrichment curriculum for class in language arts
Jewel Salon Sales professional
TIFFANY AND CO.
01.1998 - 01.2001
- $100,000 sales club member
- With single sale of $125,000 was inducted into the store’s $100,000 club
- Reached sales goal of $750,000 for 2000
- Trained on pearls and gemstones in NYC headquarters
- Trained in providing the highest level of customer service
Kindergarten Teacher
Irvington Public Schools, Chancellor Ave. Elementary School
01.1999 - 01.2000
- Provided daily homework for skill enrichment
Education
Doctorate in Strategic Leadership
Liberty University
Lynchburg, VAMBA - Strategic Management
Messiah College
Mechanicsburg, PA01.2022
JD - undefined
Vermont Law School
South Royalton, VT01.2004
Certified Elementary Teacher - undefined
New Jersey01.1999
Bachelor of Science - Anthropology
Montclair State University
Montclair, NJ01.1997
Skills
- Verbal and written communication
- Problem-solving skills
- Individualized instruction
- Homework assistance
- Performance tracking
- Activity-based learning
Accomplishments
Barrister Board Fellowship Award 2002
Class of 1999 Award for Public Service received in 2002 at Vermont Law School
Certification
Elementary Education for State of New Jersey
Timeline
Store Manager
Aveda Experience Store
07.2023 - 06.2024
Assistant Store Manager/Keyholder
Aveda Experience Store
05.2014 - 09.2015
Private Tutor for ISEE/SSAT test prep, SAT and Elementary Subjects
Test Prep Tutor and Education Consultant
01.2011 - Current
Severance Unit, Combined Wage Unit, Fair Share Division
DEPARTMENT OF UNEMPLOYMENT ASSISTANCE
01.2009 - 03.2013
Field Manager in Boston Office, Assistant Director for Voter Registration Office
GRASSROOTS CAMPAIGNS INC.
06.2008 - 12.2008
Fine Jewelry Sales Professional
BEN BRIDGE JEWELERS
01.2003 - 01.2005
Fourth Grade Teacher
Irvington Public Schools, Chancellor Ave. Elementary School
01.2000 - 01.2001
Kindergarten Teacher
Irvington Public Schools, Chancellor Ave. Elementary School
01.1999 - 01.2000
Jewel Salon Sales professional
TIFFANY AND CO.
01.1998 - 01.2001
MBA - Strategic Management
Messiah College
JD - undefined
Vermont Law School
Certified Elementary Teacher - undefined
Bachelor of Science - Anthropology
Montclair State University
Doctorate in Strategic Leadership
Liberty University
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