Suzanne Kogeas

I began working with City Lights Sign Company as a social media and website content creator, initially on a contract basis to code a new website and handle social media updates. Since January 2021, my fiancé and I have been operating our own company, Sound Installation & Service, with plans to build a sign company. During this period, my fiancé also worked part-time at City Lights Sign Company.

With the owner now retiring, I have been managing the daily operations of City Lights Sign Company, including bookkeeping and project management. Under my management, the company achieved a milestone by surpassing $1.2 million in revenue for the first time in its 38-year history.

Unfortunately, due to unforeseen circumstances, I will not be purchasing City Lights Sign Company, and it will be closing. As a result, I do not have the financial means to reopen my previous company.

• At Ross, it was always paramount to represent and support the Company brand. My daily responsibilities included.
• Accepting delivery of stock.
• Assisting in unloading the semi.
• Processing all apparel with security tags and ensuring quality of the product before stocking the sales floor.
• Processing all other items to be immediately stocked onto the sales floor.
• Light cash room duties, ensuring that the registers were ready for opening use.
• Performs cleaning tasks such as trash removal, sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas, including the front-end, sales floor, and restrooms, to help maintain merchandise, customer, and team areas.

• Responsible for running the store's operations when the store manager and assistant managers are absent, usually at night. This role came with many responsibilities, including:
• Customer service: Store management: Making decisions to run the store efficiently and profitably while maintaining high customer service. Supervision: Overseeing all store employees, including the sales floor, to ensure good service and product replenishment. Safety: Maintaining a clean and safe work environment. Handling emergencies: Dealing with customer complaints, accidents, and other emergencies. Other tasks like: Replacing stock in checkout displays, acting as a cashier, and working in other departments, and creating displays according to corporate schematics.

• Responsible for running the store's operations when the store manager and assistant managers are absent, usually at night. This role came with many responsibilities, including:
• Customer service: Store management: Making decisions to run the store efficiently and profitably while maintaining high customer service. Supervision: Overseeing all store employees, including the sales floor, to ensure good service and product replenishment. Safety: Maintaining a clean and safe work environment. Handling emergencies: Dealing with customer complaints, accidents, and other emergencies. Other tasks like replacing stock in checkout displays, acting as a cashier, and working in other departments, and creating displays according to corporate schematics.

• Assisted with administrative tasks such as filing, faxing, copying documents.
• Performed data entry accurately into the practice's EMR system as needed.
• Coordinated referrals between primary care providers and specialists.
• Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
• Greeted patients and visitors in a friendly and professional manner.
• Provided excellent customer service through courteous interactions with patients and families.
• Scanned documents into the practice's EMR system as needed.
• Processed payments for services rendered, point-of-sale system.
• Verified patient demographic information at time of check-in.
• Regularly reviewed office supply inventory levels and placed orders when necessary.
• Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
• Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
• Prepared charts for new patients prior to their appointment.
• Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
• Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
• Responded to emails from patients inquiring about appointments or other matters related to their care.
• Maintained filing systems for patient paperwork including insurance forms, lab results, referral letters.
• Set up appointments for physician visits and procedures using calendar software.
• Entered insurance, demographics and health history into patient database.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Straightened up waiting room to maintain neat and organized space.
• Informed patients of financial responsibilities prior to rendering services.
• Processed patient payments and scanned identification and insurance cards.
• Took messages from patients and promptly relayed to appropriate staff.
• Called patients to confirm scheduled appointments and obtain additional details.

• Responded to requests for medical records in a timely manner while adhering to HIPAA regulations.
• Ordered supplies for the ICU unit according to departmental guidelines.
• Greeted visitors and answered inquiries regarding hospital policies and procedures.
• Assisted with filing, faxing, photocopying, scanning documents and other administrative duties as needed.
• Monitored vital signs of patients in the ICU unit and reported changes to nurses or physicians.
• Provided support to nursing staff by running errands such as delivering lab results or picking up medications from the pharmacy.
• Prepared charts for incoming patients prior to their admission into the ICU unit.
• Maintained patient medical records, ensuring accuracy and confidentiality.
• Processed orders received from doctors quickly and accurately using an electronic health record system.
• Maintained medical records in accordance with HIPAA regulations.
• Managed multiple tasks simultaneously while maintaining attention to detail.