Suzanne Lameraux
Oak Ridge,TN
Summary
Dynamic Intake Coordinator with proven expertise at Centerwell Home Health, enhancing patient intake efficiency and accuracy. Skilled in insurance verification and relationship building, I excel in streamlining communication and optimizing workflows. Committed to delivering exceptional customer service while maintaining confidentiality and attention to detail in all processes.
Overview
7
7
years of professional experience
Work History
Intake Coordinator
Centerwell Home Health
08.2021 - 09.2025
- Assisted in managing patient intake processes to enhance efficiency and accuracy.
- Coordinated communication between patients and healthcare providers to streamline scheduling.
- Supported data entry into electronic health record systems, ensuring compliance with protocols.
- Organized patient information and documentation for seamless access by medical staff.
HR Administrator
Solace Pediatric Home Healthcare
08.2018 - 08.2021
- Assisted in onboarding processes, ensuring compliance with organizational policies and procedures.
- Coordinated employee records management, maintaining accuracy and confidentiality of sensitive information.
- Supported payroll processing, verifying timekeeping records for precision and adherence to deadlines.
- Facilitated communication between staff and management, addressing inquiries regarding benefits and HR policies.
Education
Associate of Arts - Business Administration
Cypress College
Cypress, CASkills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Scheduling appointments
- Patient scheduling
- Cross-cultural sensitivity
- Multi-line phone operations
- Confidentiality
- Customer service
- Multitasking and organization
- Microsoft office
- Relationship building
- Phone and email etiquette
- Data entry
- Team leadership
- Quality assurance
- Workflow optimization
- Performance improvement
- Handling complaints
- Motivational leadership
- Scheduling and calendar management
- Documentation and recordkeeping
- Goal setting
- New hire orientation
- Scheduling
- Schedule coordination
- Payroll and budgeting
- Report preparation
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Task prioritization
- Self motivation
Timeline
Intake Coordinator
Centerwell Home Health
08.2021 - 09.2025
HR Administrator
Solace Pediatric Home Healthcare
08.2018 - 08.2021
Associate of Arts - Business Administration
Cypress College