Suzanne Lee
Burbank ,CA
Summary
Hardworking professional promoting attention to detail along with outstanding telephone and email etiquette. Determined Receptionist always willing to find appropriate solution to issues. Demonstrating positive attitude and ability to adapt to any situation.
Overview
14
14
years of professional experience
Work History
Receptionist
Johnstone Supply
10.2021 - 01.2025
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
Park Service Attendant
Los Angeles City Parks and Recreations
Los Angeles, California
05.2014 - Current
- Provide information to callers, greet patrons entering park, direct patrons to correct destination Monitor visitor access and maintain security awareness, Prepare contracts for parties
- Opening and closing facility, Attend to visitors and deal with inquiries face to face
Receptionist
Ajilon Professional Staffing
Burbank, California
10.2014 - 08.2015
- Answered over 60 calls a a day multi-line
- Mail out Invoices, scanning documents, maintained reception and kitchen area Receive and sort mail deliveries
- Sorted incoming mail and directed to correct personnel each day
- Directed clients to appropriate personnel to address concerns, resolved complaints or answered account-related questions
- Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
File Clerk / Receptionist/ Parts Driver
Jack Ellis Dodge
Glendale, California
05.2011 - 02.2013
- Answered high volume of calls multi-line on PBX, Assisted in locating lost or missing work orders
- Managed a large volume of filing, Purge files, and Created folders for missing work orders
- Scanned documents, send faxes, General office support
- Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
Skills
- Outstanding customer service and phone skills, with ability to prioritize work and multitask over a wide range of responsibilities Excellent organization and Interpersonal skills, Ability to work Alone or in a team environment Detail-Oriented Experience
- Interpersonal skills
- Office supplies ordering
- Listening skills
- Administrative skills
- Meticulous and organized
- Professional and polished presentation
- Flexible
- Multi-line telephone skills
Timeline
Receptionist
Johnstone Supply
10.2021 - 01.2025
Receptionist
Ajilon Professional Staffing
10.2014 - 08.2015
Park Service Attendant
Los Angeles City Parks and Recreations
05.2014 - Current
File Clerk / Receptionist/ Parts Driver
Jack Ellis Dodge
05.2011 - 02.2013
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