Suzanne Phillips
Derby,NY
Summary
Accomplished Developmentally Care Aid at OPWDD-SOUTHTOWN DDSO, leveraging expertise in patient care coordination and creativity in developing individualized care strategies. Demonstrated success in enhancing patient development and fostering strong relationships, underscored by proficiency in HIPAA compliance and exceptional communication skills. Proven track record of improving quality of life for developmentally disabled adults through innovative care plans and emotional support.
Overview
18
18
years of professional experience
Work History
Developmentally Care Aid
OPWDD-SOUTHTOWN DDSO
02.2022 - 05.2024
- Guided developmentally disabled adults through customized day programs.
- Coordinated appointments with therapists, doctors, and other healthcare providers as needed for optimal patient care coordination.
- Monitored patient safety during outings or community-based events, ensuring appropriate levels of supervision were maintained at all times.
- Collaborated with healthcare professionals to assess patient needs and develop personalized care strategies.
- Transported individuals for shopping, errands and doctor appointments.
- Developed creative learning materials designed specifically to meet the unique needs of each individual patient.
- Promoted self-advocacy among patients by teaching them how to express their needs effectively within various settings.
- Maintained healthy and comfortable living environment.
- Implemented behavior modification techniques to address challenging behaviors effectively.
- Maintained accurate patient records, ensuring proper documentation for medical professionals and legal compliance.
- Enhanced patient development by implementing individualized care plans and monitoring progress.
- Provided emotional support to patients and families, fostering strong relationships built on trust.
- Supported patients with daily living activities, improving their overall quality of life.
- Assisted in the creation of a safe and nurturing environment for patients, promoting personal growth and wellbeing.
- Assisted residents with activities of daily living.
- Transported clients for medical and personal outings.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Utilized universal precautions and infection control principles in all aspects of care.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Developed and implemented care plans for clients.
- Constructed cognitively stimulating activities.
Daycare Teacher
Lakeview Children’s World
09.2011 - 05.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Led small group instruction tailored to each child''s unique abilities and interests, ensuring personalized attention during learning activities.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
- Fostered critical thinking skills in daycare students through age-appropriate problem-solving exercises during circle time activities.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Administered assessments for developmental milestones, identifying areas of growth or concern to address promptly.
- Implemented curriculum to enhance classes with learning-focused activities.
- Assisted in the planning and execution of special events such as holiday celebrations or parent-teacher conferences, fostering a strong sense of community within the daycare center.
- Assisted in the design of an updated curriculum to better align with early childhood education standards.
- Contributed to improved program quality by participating in professional development workshops and training sessions.
- Conducted regular safety drills, ensuring children knew how to respond in emergency situations.
- Strengthened children's early literacy and math skills through interactive lessons and games.
- Promoted physical health and well-being of children by incorporating daily physical activities and teaching about healthy eating habits.
- Engaged children in environmental awareness activities, instilling sense of responsibility for nature.
- Enhanced children's problem-solving skills through guided activities and open-ended questions.
- Cultivated love for reading in children by organizing regular storytime sessions and discussions.
- Supported children's emotional development by providing comforting presence and listening to their concerns.
- Maintained open and effective communication with parents about their child's progress and areas for improvement.
- Facilitated culture of empathy and respect among children, teaching them value of kindness and understanding.
- Enhanced children's social skills by organizing group activities and encouraging cooperative play.
- Encouraged children to express themselves creatively through art and music, enhancing their creative thinking skills.
- Improved classroom management by establishing clear rules and using positive reinforcement techniques.
- Monitored children's progress and adjusted teaching strategies accordingly, ensuring optimal learning outcomes.
- Strengthened team collaboration by sharing effective teaching practices and resources with colleagues.
- Implemented creative learning strategies, significantly increasing children's engagement with educational content.
- Fostered safe and nurturing environment for children, setting stage for positive learning experiences.
- Developed individualized learning plans for each child, catering to their unique needs and abilities.
- Assisted children with special needs by providing tailored support and accommodations, ensuring inclusive learning environment.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Guided students to develop social, emotional and physical skills.
- Organized and supervised large and small group activities.
- Created safe and nurturing learning environment for preschoolers.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Utilized creative teaching strategies to engage students in classroom.
- Developed innovative activities to engage young children in learning process.
- Implemented age-appropriate curricula to meet needs of young learners.
- Helped new preschool children get used to classes by giving one-on-one support.
- Incorporated music, art and literature into curriculum.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Assessed student progress and provided feedback on educational development.
- Supported students in developing self-esteem and self-confidence.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Encouraged use of technology to support student learning.
- Developed and implemented behavior management plans.
Realtor
Metro KEN`TON
04.2006 - 11.2016
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Wrote contracts to outline sales and purchases of properties.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Expanded client base through effective prospecting techniques and referrals from satisfied customers.
- Improved office efficiency by implementing streamlined systems for managing appointments, tracking leads, and organizing paperwork related to property transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Presented purchase offers to sellers for consideration.
- Maintained connections with clients to encourage repeat business and referrals.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Communicated with clients to understand property needs and preferences.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Generated leads for sales and rental properties through cold calls and referrals.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Developed new business and managed new and existing clients.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Reviewed and executed confidential documents, contracts and disclosures.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Prepared and presented contracts and other legal documents to clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
Education
No Degree - Med Assistant
Bryant And Stratton College - Buffalo NY
Buffalo, NY09.1998
No Degree - Laws of RealESTATE
Schoolof Real Estate
Depew, NY03.1996
Skills
- Patience and understanding
- Planning and coordination
- Creativity and Innovation
- Data Collection
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Elder Care
- Emotional Support and Companionship
- Multitasking
- Patient Care
- Reliability
- Excellent Communication
- First aid and safety
- Organizational Skills
- HIPAA Compliance
- Adaptability and Flexibility
- Decision-Making
- Dementia Care
- Daily Charting
- Certified in CPR/AED
- Relationship Building
- Housekeeping
- Wound Care
- Client documentation
- Meal Preparation
- Basic Housekeeping
- Personal Care Aide
- Self Motivation
- Medication Administration
- Medical Terminology
- Professionalism
- Light Housekeeping
- Behavior redirection
- Client Transportation
- Special Needs Care
- Documentation And Reporting
- Schedule Management
- Continuous Improvement
- Adaptability
- Ambulation Assistance
- Home Care Aide
- Care Plan Management
- Home Health Aide
- Administering Medications
- Home Health Aide (HHA)
- Disability Support
Timeline
Developmentally Care Aid
OPWDD-SOUTHTOWN DDSO
02.2022 - 05.2024
Daycare Teacher
Lakeview Children’s World
09.2011 - 05.2021
Realtor
Metro KEN`TON
04.2006 - 11.2016
No Degree - Med Assistant
Bryant And Stratton College - Buffalo NY
No Degree - Laws of RealESTATE
Schoolof Real Estate