Suzanne Lumus
Baytown,TX
Summary
Professional healthcare administrator with extensive experience in patient registration processes, data accuracy, and customer service. Strong focus on team collaboration, adapting to change, and delivering results. Skilled in patient data entry, insurance verification, and maintaining confidentiality, with excellent communication and problem-solving abilities. Highly reliable and prepared to contribute effectively to dynamic healthcare environment.
Overview
7
7
years of professional experience
Work History
Patient Registration Specialist
Family First Emergency Room
01.2023 - Current
- Managed high-volume patient traffic during peak hours (approximately 20 to 30 patience per shift), prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Collaborated with other departments to ensure a seamless transition from registration to treatment for patients.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Reduced registration errors through meticulous data entry and attention to detail. As well as performing chart reviews to find and correct possible errors or missing information.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Troubleshot issues with registration and clinical software, providing solutions that improved overall functionality of the system.
- Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
- Promoted a positive work environment through active participation in team meetings and continuous process improvement initiatives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Upheld HIPAA regulations and standards for protecting patient information.
Registration and Medical Records
Altus ER
03.2018 - Current
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Transmit information or documents to other healthcare providers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Create and Proof Medical Records, ensure all labs/diagnostics accounted for, handle release of information
- File and maintain medical records.
- Provide information about establishment, such as location, insurance accepted, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update appointment calendars.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Education
A.S. - Natural Science
LEE COLLEGE
Baytown, TX03.2015
High School Diploma -
Barbers Hill
Mont Belvieu, TX05.1994
Skills
- Medical Records
- Medical Scheduling
- Data Entry
- Insurance Verification
- Medical Office Experience
- Administrative experience
- Customer service
- HIPAA compliance
- Payment collection
- Multitasking
- Reliability
- Organizational skills
Additional Information
- Proficient computer skills (eq. Microsoft Office, T-System, Next-Gen)
- Active Listener and Team Player
- Great Communication and Problem Solving Skills
Timeline
Patient Registration Specialist
Family First Emergency Room
01.2023 - Current
Registration and Medical Records
Altus ER
03.2018 - Current
A.S. - Natural Science
LEE COLLEGE
High School Diploma -
Barbers Hill
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