Suzanne MacLeod
Sherwood,OR
Summary
Proven track record in enhancing customer and patient satisfaction, evidenced by roles at Providence Health & Services and Hillsboro Hops. Excelled in verbal communication and hospitality service, significantly improving patron experiences. Demonstrated adaptability and empathy, ensuring dignified care and strong therapeutic relationships. Achieved notable results through teamwork, collaboration, and a focus on safety and service excellence.
Overview
6
6
years of professional experience
Work History
Hospitality Worker Usher
Portland Timbers/Thorns
Portland, OR
08.2024 - Current
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Hospitality Worker Usher
Hillsboro Hops
Hillsboro, OR
04.2024 - Current
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Hospice Aide
Providence Health & Services
Portland, OR
09.2018 - Current
- Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
- Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
- Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
- Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
- Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
- Comforted family members, offered attentive listening and high level of emotional support.
- Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
- Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
- Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
- Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved in hospice care.
- Continuously pursued professional development opportunities to maintain current knowledge of trends and best practices within the field of palliative care nursing.
- Delivered personalized patient care, fostering sense of dignity and respect during final stages of life.
Skills
- Familiarity with event types
- Event setup and teardown
- Venue navigation
- Guest service
- Verbal Communication
- Safety awareness
- Hospitality service expertise
- Seating assistance
- Ticket verification
- Teamwork and Collaboration
- Multitasking
- Adaptability and Flexibility
- First Aid Training
- Certified in CPR/AED
Timeline
Hospitality Worker Usher
Portland Timbers/Thorns
08.2024 - Current
Hospitality Worker Usher
Hillsboro Hops
04.2024 - Current
Hospice Aide
Providence Health & Services
09.2018 - Current