Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Suzanne Malsberry

Everett,WA

Summary

Experienced in senior-level operations, quality, production and supply chain processes. Well-versed in contributing to company growth by implementing continuous process improvement, production optimization and high performance team development. Deep understanding of the tools and concepts that go into quality management and people development. Passionate about teaching and coaching. Focused to ensure standards meet customer expectations and legal compliance. Experienced with union labor and contract negotiations. Strong quality assurance professional with a DBA focused in Leadership from Walden University.

Overview

36
36
years of professional experience

Work History

Senior Quality Manager-Supplier Quality

Boeing
Seattle, WA
02.1986 - 06.2022
  • Lead receiving inspection, receiving planning, component test labs, and supplier non-conformance management teams.
  • Implemented improvements to address supplier escapes, visibility and metrics to enable process performance and increase communication to protect ability to obtain airworthiness certificate.
  • Update receiving inspection to manage inspections by requirements, reducing work statement by 20%
  • Implemented component test/troubleshooting in 737, reducing time to process defective components by 32%, reducing 'no fault found' at supplier to less than 1%; expanding to 787 and 777 programs.
  • Leaders Teaching Leaders: Qualified instructor for multiple root cause analysis methods, quality management system and safety courses.
  • Manage resources and budget meeting LRBP and reduction targets
  • Recorded 70% positive engagement in team while completely changing their job roles during the transformation activities.

Senior Quality Manager – 747/767 Quality

Boeing
Seattle, WA
  • Lead a team of quality inspectors and quality specialists responsible quality and regulatory compliance on both the 747 and 767 airplane programs.
  • Lead production readiness for new airplane derivatives, including Air Force Manufacturing Readiness Assessments (MRA) as well as efforts to improve quality.
  • Lead development of operations best practices (standard work) program and sponsor to share across BCA and interested suppliers resulting in over 60% reduction in manual hole drilling defects across structures from 2012 through 2015.
  • Lead skin quality improvements across the value stream, including all structures major suppliers to improve product and standardized inspection practices (767 Skin Quality Chair).
  • Lead Quality efforts in FedEx Airplane Quality Review Board.
  • Reduced duplicate inspections by 20%
  • Managed customer relationships while leading customer quality improvement efforts with Airlines and Defense Contractor Management Agency.

Senior Manufacturing Manager/FLL – Operations Training and Compliance

Boeing
  • Lead a cross functional team that supports the Everett Airplane Programs for training and process compliance for all functions.
  • Represent Everett programs in Division and Enterprise level activities (e.g Training Governance Board, Quality Process Action Team, Foreign Object Debris/Damage Team, Enterprise Employee Certification Team etc.) Consult on development of Supplier Management University.
  • Co-lead Everett FAA regulatory preparation activities.
  • Co-lead Enterprise Employee Certification Team and manage Budget concerns for project teams.

Project Manager/Analyst – Operations Training and Compliance

Boeing
  • Lead a team to administer and provide oversight for process compliance programs.
  • Assess for risk and lead teams through corrective action planning activities (RCCA) on internal, corporate, regulatory and process audit findings.
  • Teach process improvement, coaching, safety, and problem solving skills.
  • Advise executives on risk, mitigation and problem resolution for compliance, performance and problem resolution issues.
  • Coach teams on solutions; teach assessment, improvement, and audit practices; coordinate with outside regulatory organizations.
  • Manage budget and obtain funding for special projects; headcount changes and work statement requirements.
  • Investigate learning technology and implement across BCA.
  • Benchmark best practices and industry standards for performance improvement.
  • Create Business case for justification of projects and implementation plans.

Process Architect

  • Develop process architecture for new 787 production system collaborating with Information Technology and subject matter experts to develop process and data models for a new production system.

Project Manager/Instructor

  • Manage development and implementation of cross functional new training initiatives across BCA within matrix organization
  • Manage enterprise wide employee certification status tool billing system
  • Manage program interface for billing and certifications on People Soft enterprise implementation
  • Manage SSG Finance Pool
  • Teach employee certifications
  • Conduct QMS audits.

Manager/Mechanic

  • Performed various job roles within the manufacturing job roles in a sub assembly shop
  • Supervised hourly mechanics, coached on performance issues, managed the business and lead performance improvement and problem solving teams
  • Implemented first point of use hazardous materials stations.

Education

Aerospace Industry Manufacturing Seminar (AIMS) Executive Education Certificate -

University of Washington
05.2019

Doctor of Business Administration - Impact of training on performance in first pass yield of airplane mechanics

Walden University
03.2014

Masters Certificate in Training Return on Investment -

Villanova University
09.2009

Masters Certificate in Lean Sigma / Black Belt -

Villanova University
09.2007

MBA - Information Systems emphasis

City University
06.2006

Masters Certificate in Project Management -

Stevens Institute of Technology
01.2005

Certificates in Finance & Strategic Planning -

Cornell University
01.2002

Bachelors of Science in Business Administration -

City University
06.1999

Skills

  • Strategy development and execution within a production system empowering problem solving at all levels while emphasizing customer satisfaction, and compliance
  • Teaching/growing employees capitalizing on their strengths and creating an environment of empowerment

References

Personal and professional references available upon request.

Timeline

Senior Quality Manager-Supplier Quality

Boeing
02.1986 - 06.2022

Senior Quality Manager – 747/767 Quality

Boeing

Senior Manufacturing Manager/FLL – Operations Training and Compliance

Boeing

Project Manager/Analyst – Operations Training and Compliance

Boeing

Process Architect

Project Manager/Instructor

Manager/Mechanic

Aerospace Industry Manufacturing Seminar (AIMS) Executive Education Certificate -

University of Washington

Doctor of Business Administration - Impact of training on performance in first pass yield of airplane mechanics

Walden University

Masters Certificate in Training Return on Investment -

Villanova University

Masters Certificate in Lean Sigma / Black Belt -

Villanova University

MBA - Information Systems emphasis

City University

Masters Certificate in Project Management -

Stevens Institute of Technology

Certificates in Finance & Strategic Planning -

Cornell University

Bachelors of Science in Business Administration -

City University

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Suzanne Malsberry