Suzanne Manske
Nashotah,WI
Summary
Punctual and honest with solid background in many environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Easily adaptable. Works well under pressure.
Ambitious go getter. Willing to go the extra mile for career.
With Aramark I have worked in many locations and in many positions. I have used many of the aramark systems from finance to ordering.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Lead Cashier
Aramark
Milwaukee, WI
11.2011 - Current
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Educated employees on register use, merchandising and customer service.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
Food Service Supervisor
M&I Bank Food Services
Milwaukee, WI
01.2009 - 11.2011
- Maintained health and food safety standards at all stages, from storage through delivery.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Reviewed and approved employee schedules and timesheets.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Integrated service and team management strategies to boost business profits.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Limited portion sizes and used garnishes to control food costs.
Food Service Associate
M&I Bank
Milwaukee, WI
08.1991 - 11.2011
- Maintained health and food safety standards at all stages, from storage through delivery.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Ordered new supplies and food to maintain service levels.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Established and managed team schedules and shift assignments.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Tracked food production levels, meal counts and supply costs.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Reviewed and approved employee schedules and timesheets.
- Oversaw training of more than 13 team members.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
No Degree - Computer Software
WCTC
PewaukeeSkills
- Policies and Procedures
- Customer Transactions
- Staff Supervision
- Detail-Oriented
- Problem Solving
- Cash Handling
- Merchandise Packaging
- Inventory Stocking
- Reliable and Responsible
- Service Minded
- Till Counting
- Accounting Software
- Account Invoicing
Certification
Serve safe certified.
Timeline
Lead Cashier
Aramark
11.2011 - Current
Food Service Supervisor
M&I Bank Food Services
01.2009 - 11.2011
Food Service Associate
M&I Bank
08.1991 - 11.2011
No Degree - Computer Software
WCTC
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