Suzanne Marks
Abingdon,Maryland
Summary
Motivated and dedicated professional seeking an Administrative role in the Human Resource Profession. Exceptional written and oral communication and customer service skills with over 20 years of senior level office experience. Well versed in Microsoft Office Suite, to include data entry and analysis of data to compose and present reports, spreadsheets, and correspondence for all levels of organization. Experience in interpreting and carrying out policies and procedures, independently. Familiar working in a fast paced environment while remaining flexible with a cooperative spirit and turning around accurate and timely results. Recognize value of discretion and confidentiality in this role. Possess strong problem-solving skills and using solid judgement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Billing Specialist
Cloud, Inc. – Flo-Tron
2023.02 - 2023.08
- Created and managed new contracts and renewals
- Entered information into Jonas accounting system and assured full execution of each contract
- Managed Aged Receivables and collections
- Maintained AR report for monthly meetings with AR department
- Scheduled Preventive Maintenance with contracted customers and building managers while keeping communications flowing with Service Department.
Property Manager
Weller Management Company/MacKenzie Management
2021.08 - 2022.10
- Managed all vendor contracts and negotiations
- Instrumental in bringing in 3 new contractors to ensure better service and pricing
- Worked with leasing agents in Tenant move-in and move-out process
- Processed collections with tenants and collaborated with attorneys during eviction process
- Managed budgets and expenses and reported financial variances while running the Monthly Reporting Meetings with Property Management Team and Ownership
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Maintained accuracy and privacy when composing highly sensitive correspondence.
- Resolved policy and coverage-related concerns for clients, insurance carriers and producers.
- Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
- Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- Established strong relationships with vendors, negotiating contracts for better service at lower costs.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Sought ways to improve processes and services provided.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
Associate Property Manager
Corporate Office Properties Trust
2020.07 - 2020.12
- Reviewed and approved Vendor Contracts
- Worked with Risk Management team to learn and maintain proper insurance limits and guidelines for property
- Supervised and trained newly hired Property Coordinator on processes and procedures
- Coordinated and communicated with tenants during pre and post construction.
Senior Property Manager
Cushman and Wakefield – US Asset Service Dept.
2019.01 - 2019.12
- Compiled reports and documents for owner in accordance with the management agreement
- Liaison between owners, tenants, contractors to ensure compliance with Policies and Procedures, codes, regulations, and governmental agency directives
- Managed, evaluated, developed, and motivated a staff of ten
Commercial Property Manager
Cross Street Partners, LLC (formerly Struever Bros, Eccles, & Rouse, Inc.)
2002.01 - 2018.12
- Assisted General Manager in daily operations and accounting duties of mixed-use properties
- Developed key performance indicators for contracted services
- Coordinated marketing events to increase interest in properties
- Conducted routine building/site inspections to monitor operations and initiate corrective measures for resolution, report risk management issues, tracking to corrections
- Maintained all vendor, tenant, and contractor paperwork for adherence to rules and regulations on the property as well as verifying insurance coverage certificates for compliance
- Chosen by the Director of PM to manage a re-developed 101,300 square foot property in Baltimore City
- Instrumental in ensuring a smooth transition during the final stages of re-development and leasing of the property
- Supervised in-house maintenance staff, security staff and on-site contractors.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Sought ways to improve processes and services provided.
Education
Associate of Arts - Business Administration
Baltimore County Community College
Baltimore, MD12.2000
Skills
- Microsoft Office – Word, Excel, PowerPoint, and Outlook
- Business Acumen
- Management Experience
- Cross Departmental Collaboration
- Typing speed 90 word per minute
- Accounting and Budgeting functions
- Property Management
- Office Management
- Recruiting, hiring, onboarding, evaluations
- Staff Training and Supervision
- Successful Team building
Certification
- BOMI International Baltimore, Maryland – Coursework: Budget & Administration; Ethics Is Good Business; Design, Operations & Management, II.
- Certificate of completion, Harford Community College – Medical Coding I & II - 2019
- Notary Public, Harford County, MD
- Certificate, ALISON.COM - Time Management
- Certificate, ALISON.COM – Soft Skills in The Workplace
Accomplishments
- Reduced annual maintenance costs by 40% by eliminating contracted services.
- Discovered discrepancies in contract service billings, yielding a 30% credit.
- Identified and corrected billing errors yielding a $6K annual savings to the property.
- Reviewed and revised administrative training programs.
Timeline
Billing Specialist
Cloud, Inc. – Flo-Tron
2023.02 - 2023.08
Property Manager
Weller Management Company/MacKenzie Management
2021.08 - 2022.10
Associate Property Manager
Corporate Office Properties Trust
2020.07 - 2020.12
Senior Property Manager
Cushman and Wakefield – US Asset Service Dept.
2019.01 - 2019.12
Commercial Property Manager
Cross Street Partners, LLC (formerly Struever Bros, Eccles, & Rouse, Inc.)
2002.01 - 2018.12
Associate of Arts - Business Administration
Baltimore County Community College
- BOMI International Baltimore, Maryland – Coursework: Budget & Administration; Ethics Is Good Business; Design, Operations & Management, II.
- Certificate of completion, Harford Community College – Medical Coding I & II - 2019
- Notary Public, Harford County, MD
- Certificate, ALISON.COM - Time Management
- Certificate, ALISON.COM – Soft Skills in The Workplace
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