SUZANNE MARQUEZ
Pico Rivera,CA
Summary
Diligent and reliable experienced Medical Office Manager with 10+ years of experience with extensive clerical and supervisory experience. Skilled in customer service, clinical schedule management, payroll administration, business correspondence coordination, smoothly creates patient satisfaction through efficient scheduling, registration and trains staff. Strong organization, communication skills. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.
Overview
24
24
years of professional experience
Work History
OFFICE MANAGER
GREATER LONG BEACH MEDICAL GROUP
LONG BEACH
11.2017 - Current
- Manage 15 employees for very busy medical practice with three doctors
- Train and rotate office staff through various office duties to ensure cross coverage in all job areas
- 5+ years of Surgery Coordinator - Scheduling at Surgery Centers and Hospitals, handle all pre-op, post-op appointments with medical clearance
- Coordinated meetings, conferences, travel arrangements
- Conduct office staff meetings and practice financial meetings
- Handle all Account payables and receivables through Quickbooks online
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed all bookkeeping, financial reports and financial distribution sheet with practice personal CPA.
- Covered all departments during busy periods and staff absences.
- Administered payroll and maintained proper documentation of employee personnel.
- Provide training to new hires, determine staffing requirements, interviewing, and hiring
- Coordinated with insurance companies to verify coverage of services rendered.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Managed accounts receivable for practice, ensuring timely payments from insurance companies and patients.
- Handled 10 telephone lines, inquiries from patients regarding appointment scheduling or general questions about the practice's services
- Prepared monthly reports summarizing financial performance, such as revenue collections, accounts receivable balances.
- Implemented electronic health record system that streamlined workflow across departments.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Negotiated and reviewed contracts, rates and terms with IPA’s
- Managed busy calendar for 3 physicians, planning and preparing meetings and communications.
Front Desk Administrative
Greater Long Beach Surgery Center
07.2015 - 11.2017
- Handled all surgery scheduling, Check-in all patients scheduled for surgery, responsible for patients charts and all consents signed and ready for back office RN.
- Coordinated with Director of Nurses on administration to determine adequate surgical and operational on incoming patients
- Oversee 2 calendar schedules for company's CEO/President including personal and professional events
- Screen all CEO/President phone calls and emails
- Answer all incoming calls, schedule multiple surgeries daily
- Handled travel inquires and balance expense report for
- Managed busy calendar for executive team, planning and preparing meetings and communications.
FRONT DESK SURGERY SCHEDULER
LA PEER SURGERY CENTER
BEVERLY HILLS, CA
10.2014 - 07.2015
- Created and managed surgical schedules for multiple surgeons.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
- Processed payments from patients for surgical services rendered.
- Managed patient check-in and check-out procedures and processed payments.
Authorization Coordinator/Surgery Scheduler
GREATER LONG BEACH GENITO-URINARY MEDICAL GROUP
LAKEWOOD, CA
09.2000 - 01.2014
- Front desk lead: Check-in/Check-out - verified new patient insurance a day before appointment - 2+yrs
- Handle all 3 physicians clinic schedules for check-out process appointment scheduling
- Managed Authorizations department for 3 busy urologist - 4+ yrs
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Submitted authorizations for 3 busy Urology physicians
- Reviewed and approved authorization requests according to established criteria.
- Assisted customers with questions or problems related to their authorization requests.
- Maintained accurate records of all authorizations in the system.
- Verified all insurances (PPO, HMO, Medi-care, Medi-cal..etc) if any denied authorizations and/or prior to authorizations submission
- Physician Coordinator/Surgery scheduling for 2 urologist -4+ yrs
- Scheduled surgeries for more then 5 hospitals, scheduled special equipment for certain surgery as needed
- Made sure all medical clearance was up to date. Faxed all required paperwork to hospitals and surgery centers
- verified all medical insurances monthly prior to scheduling surgery and 1 week before surgery date
- confirmed all surgeries 1 week before with patients and MD's
- Submitted authorizations/obtain Pre-certification if needed for all surgery procedures
- In charge of MD's hospital billing sheets
- Handled all hospital consults for both MD's
Education
High School Diploma -
Paramount High School
Certificate in Clerical/Data Entry Level 1&2 -
Downey Trade School
Some College (No Degree) - Human Resources Management
Long Beach City College
Long Beach, CASkills
- Medical Office Management
- Bookkeeping
- Expense Reporting
- Account Payable/Receivable and reconciliation
- Employee Training
- 10 line call center/operator
- Human Resources
- Scheduling and calendar management
- Staff hiring
- Staff Management
- Patient care management
- Clinical Leadership
- Financial Operations Oversight
- Employee Performance Evaluations
- Medicare Compliance
- Surgery Scheduling
Languages
Spanish
Professional
Timeline
OFFICE MANAGER
GREATER LONG BEACH MEDICAL GROUP
11.2017 - Current
Front Desk Administrative
Greater Long Beach Surgery Center
07.2015 - 11.2017
FRONT DESK SURGERY SCHEDULER
LA PEER SURGERY CENTER
10.2014 - 07.2015
Authorization Coordinator/Surgery Scheduler
GREATER LONG BEACH GENITO-URINARY MEDICAL GROUP
09.2000 - 01.2014
High School Diploma -
Paramount High School
Certificate in Clerical/Data Entry Level 1&2 -
Downey Trade School
Some College (No Degree) - Human Resources Management
Long Beach City College
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