Suzanne Mason

• Spearheaded regional sales initiatives and team development across multi-unit operations, resulting in consistent revenue growth and improved KPIs.
• Led successful launches of cutting-edge tech products, ensuring seamless in-store execution, staff training, and elevated customer engagement.
• Proven ability to build high-performing teams, streamline operational processes, and adapt strategies to dynamic retail environments and emerging technologies.
• Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
• Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
• Managed large-scale projects from inception to completion, consistently meeting deadlines and staying within budget constraints.
• Established and maintained operational standards for 70 locations.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
• Assisted in recruiting, hiring and training of team members.
  Proficient in Salesforce, Excel, Word, Outlook, and PowerPoint
  Award winner for 2025 Meta Game Changer Award

• Boosted sales by implementing effective merchandising strategies and visually appealing displays.
• Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

• Developed strong relationships with clients, ensuring repeat business and referrals for new clients.
• Conducted comprehensive financial analyses to determine client eligibility for various loan products.
• Assisted in the implementation of new lending policies, resulting in a more efficient and effective lending process.
• Collaborated with underwriters to expedite loan approvals and enhance overall customer satisfaction.

• Developed and maintained positive customer relations 100+ stores.
• Understood each target customer's business model, mapped out territory and identified unique technology needs.
• Maintained Interactive Displays by repairing when issues escalated. Provided basic technical support, resolving issues for clients, when a quick visit could not be completed.
• Collected data to be relayed to Headquarters, while working remotely on opposite coast.
• Boosted brand awareness by conducting Consumer Demos and scheduling Product Training Presentations for clients.
• Set up appointments with potential and current customers to promote new products and services.

Proficient in Excel, Word, Outlook, and PowerPoint

Award winner for 2015 Outstanding Achievement Award

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
• Developed new store location from ground up by hiring and training an efficient team.