Suzanne Massa
Newington
Summary
Results-driven manager with a solid track record in customer relationship management and effective communication. Adept at building strong teams and ensuring operational excellence to foster customer satisfaction and achieve business objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Co-Owner
Massa Insurance Agency
Newington
01.2005 - Current
- Managed daily operations of insurance agency and ensured compliance with regulations.
- Developed annual budgets aligned with strategic company goals and objectives.
- Monitored cash flow to ensure sufficient liquidity.
- Managed payroll processing activities for multiple entities including tax filings.
Office Manager
Summerset dental group
Glastonbury
05.2018 - 05.2021
- Managed patient records using dental software for accurate documentation.
- Collaborated with dental hygienists to ensure optimal patient care.
- Collaborated with other healthcare providers to coordinate comprehensive patient care.
- Kept up-to-date on advances in dentistry by attending seminars and conferences.
- Developed comprehensive marketing strategies to enhance brand visibility and engagement.
- Generated ideas to increase sales through creative promotions.
Manager
J.Jill
New Britain
02.2015 - 08.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supported promotional events and marketing initiatives to boost store visibility and engagement.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Handled scheduling for store shifts to achieve adequate staffing.
Manager
Starbucks
West Hartford
01.2010 - 07.2012
- Supervised daily operations to ensure efficient store functionality.
- Trained and mentored baristas on customer service and beverage preparation.
- Managed inventory levels to maintain stock availability and freshness.
- Coordinated team schedules to optimize staffing during peak hours.
- Resolved customer complaints promptly to enhance satisfaction.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Windsor High School
Windsor, CT06-1987
Skills
- Customer relationship management
- Team building
- Effective communication
- Staff scheduling
- Employee training
- Operational efficiency
Affiliations
- Gardening
- Animal Rescue
Languages
signed language
Professional
Certification
Home, Life, Health, and Auto Insurance License
Timeline
Office Manager
Summerset dental group
05.2018 - 05.2021
Manager
J.Jill
02.2015 - 08.2017
Manager
Starbucks
01.2010 - 07.2012
Co-Owner
Massa Insurance Agency
01.2005 - Current
High School Diploma -
Windsor High School
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