Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Masters

Allentown,PA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines . Pursues every opportunity to support team members and proactively address issues.

Overview

27
27
years of professional experience

Work History

Healthroom Assisatant

Allentown School District
09.1996 - Current
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with students and families, and updated student records.
  • Responded to inquiries from callers seeking information.
  • Resolved student problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Organized, maintained and updated information in computer databases.

Campus Safety Dispatcher

Muhllenberg College
10.2006 - 03.2023
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Requested law enforcement, fire and ambulance services for emergency calls.
  • Issued local watches and warnings to public in response to inclement weather conditions received from National Weather Service.
  • Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Provided on-the-job training and coaching to develop new dispatchers.

Education

High School Diploma -

Liberty High School
Bethlehem, PA
06.1977

Skills

  • File and Record Keeping
  • Time Management
  • Basic Mathematics
  • Administrative Duties
  • Multi-Line Phone Systems
  • Support Services
  • Verbal and Written Communication
  • Administrative Tasks
  • Computer Skills

Timeline

Campus Safety Dispatcher

Muhllenberg College
10.2006 - 03.2023

Healthroom Assisatant

Allentown School District
09.1996 - Current

High School Diploma -

Liberty High School

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Suzanne Masters