Suzanne McClellan
Dothan
Summary
Dynamic store manager with proven success in enhancing customer satisfaction through effective training and clear communication. Skilled in problem-solving and team collaboration, driving operational efficiency in fast-paced retail environments.
Overview
8
8
years of professional experience
Work History
Crew Memeber
McDonalds
Dothan, AL
06.2026 - Current
- Prepared food items following safety and quality standards to maintain product integrity.
- Maintained cleanliness of workstations and dining areas, adhering to health and safety regulations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Store Manager
Dollar General
Newton, AL
11.2023 - 06.2025
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and developed team members to improve customer service and operational efficiency.
- Monitored inventory levels, reducing stock discrepancies through effective management practices.
- Implemented merchandising strategies to enhance product visibility and drive sales performance.
- Conducted regular staff meetings to communicate goals, expectations, and performance feedback.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Analyzed sales data to identify trends, adjusting product offerings accordingly for optimal results.
- Oversaw cash handling processes, ensuring accuracy in financial transactions and reporting.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Online Grocery Pickup Associate
Walmart
Marianna, FL
03.2020 - 10.2020
- Processed online grocery orders efficiently, ensuring accuracy in item selection and fulfillment.
- Managed inventory levels, restocking items as needed to maintain product availability for customers.
- Provided exceptional customer service by addressing inquiries and resolving issues during order pickup.
- Trained new associates on operational procedures and best practices for online grocery services.
Assistant Store Manager
SunStop
Cottondale, FL
03.2018 - 11.2019
- Supervised daily store operations to ensure optimal customer service and staff performance.
- Trained and mentored new employees on company policies and procedures to enhance team efficiency.
- Implemented inventory management strategies to reduce shrinkage and maintain stock levels.
- Analyzed sales data to identify trends, improving product placement and promotional activities.
- Coordinated visual merchandising efforts to enhance store presentation and drive customer engagement.
- Developed staff schedules, optimizing labor costs while maintaining coverage for peak hours.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Collaborated with upper management on strategic planning initiatives to drive revenue growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Education
Associate of Applied Science - Business
University of Phoenix
OnlineSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cleaning
- Attention to detail
- Cleaning and sanitizing
- Safe food handling
Timeline
Crew Memeber
McDonalds
06.2026 - Current
Store Manager
Dollar General
11.2023 - 06.2025
Online Grocery Pickup Associate
Walmart
03.2020 - 10.2020
Assistant Store Manager
SunStop
03.2018 - 11.2019
Associate of Applied Science - Business
University of Phoenix