Summary
Overview
Work History
Education
Skills
Timeline
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Suzanne Mccoy

Louisville,KY

Summary

Dynamic professional with extensive experience at Amazon as a Cherry Picker, excelling in stock organization and efficient material handling. Proven ability to enhance productivity through optimized workflows and strong collaboration. Recognized for exceptional workplace safety and a commitment to minimizing product damage, ensuring high standards in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Cherry Picker

Amazon
01.2015 - 01.2016
  • Loaded and unloaded trucks effectively using the cherry picker, preventing damage to products during transportation.
  • Collaborated with team members to optimize picking routes, increasing overall productivity and minimizing delays.
  • Handled fragile items with care while using the cherry picker to minimize product breakage rates during transport or staging processes.
  • Contributed to a streamlined workflow by organizing pallets efficiently within the storage system.

Sorter Operations Associate

Usps
01.2014 - 01.2016
  • Trained new hires on company policies and procedures, resulting in faster integration into the team.
  • Collaborated with team members to achieve optimal performance in daily operations, leading to improved customer satisfaction.
  • Reduced errors in sorting operations through regular inspection and maintenance of equipment.
  • Streamlined workflow for increased productivity by organizing workspace and optimizing processes.

Csr

Us Equity Mortgage
01.2006 - 01.2014
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Education

Medical Assistant

Brown Mackie College
Louisville, KY
01-2014

Skills

  • Stock organization
  • Efficient material handling
  • Workplace safety
  • Order picking accuracy

Timeline

Cherry Picker

Amazon
01.2015 - 01.2016

Sorter Operations Associate

Usps
01.2014 - 01.2016

Csr

Us Equity Mortgage
01.2006 - 01.2014

Medical Assistant

Brown Mackie College

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Suzanne Mccoy