Hi, I’m
Suzanne Mcgrath
Middletown,CT
Summary
Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
11
years of professional experience
Work History
Middlesex Health Care Center
Certified Nursing Assistant
07.2015 - 02.2024
Job overview
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Supported needs of 9+ residents under long-term care.
Omni Physical And Aquatic Therapy
Medical Receptionist
09.2012 - 07.2015
Job overview
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in practice''s services.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered phone calls and messages for physical therapist in physical therapy facility, scheduling appointments, and handling patient inquiries.
Education
North Haven High SchoolNorth Haven, CT
High School Diploma
06.1983
Skills
HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Collecting vital signs
- Compassionate
- Alzheimer's and Dementia Care
- Electronic Charting
- Compassionate caregiver
- Dementia and Alzheimer's knowledge
- Geriatric Care
Additional Information
I am a Reverend through world Christianship Ministries since 2018
Certification
- CNA - Certified Nurse Assistant
- Licensed massage therapist -2years
- Reiki Master 10 years
Timeline
Certified Nursing Assistant
Middlesex Health Care Center
07.2015 - 02.2024
Medical Receptionist
Omni Physical And Aquatic Therapy
09.2012 - 07.2015
North Haven High School
High School Diploma
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