Suzanne McLean
East Syracuse,NY
Summary
Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support.
Proficient Scheduling Coordinator with robust experience in managing complex schedules, and facilitating communication between different clients. Known for skills, time management, and multi-tasking; able to prioritize tasks effectively.
Overview
12
12
years of professional experience
Work History
Personal Care Assistant
Self Direct Inc.
Baldwinsville, New York
11.2013 - 11.2019
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Followed care plan and directions to administer medications.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Aided with mobility and independence for disabled individuals and continually monitored.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Maintained accurate records of client care activities on computerized systems for charting purpose.
- Maintained updated knowledge through continuing education and advanced training.
Personal Care Assistant
Elder Choice Inc.
Skaneateles, New York
06.2007 - 11.2013
- Consulted with client care team to continually update care plans.
- Monitored health and well-being of clients and reported significant health changes.
- Accompanied clients to medical care appointments.
- Reported concerns to nurse supervisor to promote optimal care.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Built strong and trusting rapport with clients and loved ones
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
Scheduling Coordinator and Field Supervisor
Elder Choice Inc.
Skaneateles, New York
03.2010 - 03.2012
- Communicated schedule changes to appropriate department personnel.
- Coordinated with HR to bring onboard new hires, including scheduling interviews and orientation sessions.
- Coordinated scheduling for a team of over 50 employees, ensuring optimal coverage and efficiency.
- Copied and faxed important information for patient and client records.
- Ensured accuracy of payroll information by verifying employee hours worked against timesheets submitted at the end of each pay period.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Provided reminder calls to clients prior to scheduled visits.
- Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
- Maintained updated knowledge through continuing education and advanced training. Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Enforced compliance with local, state, and federal regulations.
- Evaluated employees' performance through periodic reviews; took appropriate disciplinary action when necessary.
Education
High School Diploma -
Chittenango High School
Chittenango, NY06-2000
Skills
- Activities of daily living support
- Compassionate patient care
- Care plan implementation
- Patient awareness
- Adaptable under pressure
- Direct patient care
- Fall prevention
- Medication management
- Multitasking
- Quality assurance
- Communication
- Dependable and responsible
- Friendly, positive attitude
- Microsoft Word
Timeline
Personal Care Assistant
Self Direct Inc.
11.2013 - 11.2019
Scheduling Coordinator and Field Supervisor
Elder Choice Inc.
03.2010 - 03.2012
Personal Care Assistant
Elder Choice Inc.
06.2007 - 11.2013
High School Diploma -
Chittenango High School