Summary
Overview
Work History
Skills
Work Availability
Timeline
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Suzanne McLemore

Suzanne McLemore

Office Manager/HR
Forney,TX

Summary

Experienced Office Management and Human Resource Administration Professional experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

33
33
years of professional experience

Work History

Human Resource and Office Manager

TXRE Properties
09.2022 - Current
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Implemented new software/HR program for company; including training all employees and inputting all employee records and payroll data.
  • Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into workplace culture.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
  • Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Developed corporate and HR policies and procedures including producing employee handbook.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Assisted with writing job postings and job descriptions for job boards and social media.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamic.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Controlled finances to lower costs and keep business operating within budget.
  • Delivered performance reviews, recommending additional training or advancements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Prepared vendor invoices and processed incoming payments.
  • Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
  • Matched purchase orders with invoices and recorded necessary information.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Handled daily bank deposits.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Responded to employee inquiries to provide assistance with payroll-related questions.
  • Maintained associate payroll, benefit and performance information.

Corporate Office Manager

Allied Stone Inc
11.2020 - 09.2022
  • Managed and maintained fleet of 75 company vehicles at 12 locations as well as implemented MOTUS to keep track of employee mileage.
  • Established savings on travel expenses while making arrangements for executive level travel for all 12 locations.
  • Excellent public relations handling customer accounts; making changes to orders, finding resolution to production or billing issues.
  • Liaised with vendors to order and maintain inventory of office supplies as well as repairs and maintenance for building.
  • Accounts payable and receivables.
  • Organized all company events and managed executive calendars.
  • Maintained professional work environment, enforcing company policies and addressing workplace issues promptly.
  • Served as primary liaison between executive leadership and staff members for seamless information exchange.
  • Created positive work culture by organizing team-building activities and promoting open communication channels among employees.
  • Handled sensitive situations diplomatically by mediating conflicts among staff members when needed.
  • Oversaw IT infrastructure maintenance ensuring uninterrupted workflow in office while collaborating with IT personnel.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Handled all details of moving our Corporate office by effectively coordinating and scheduling move dates, ordering all furniture, maintenance; ensuring smooth transition to our new corporate location.

Accounts Receivable Coordinator

Best Promotions USA
01.2019 - 06.2020
  • Enhanced cash flow by diligently managing customer credit limits and payment terms.
  • Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
  • Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
  • Expedited payment collection with timely submission of invoices and proactive communication with clients.
  • Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
  • Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
  • Conducted regular audits of customer accounts to ensure accuracy, identifying potential errors or inconsistencies for correction.
  • Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
  • Verified discrepancies and resolved clients' billing issues
  • Prepared bills receivable, invoices, and bank deposits.
  • Processed incoming payments in accordance with established financial policies.
  • Updated aging reports based on daily audits.

Customer Service Manager

Identification Plates Inc.
Mesquite, TX
03.2013 - 10.2018
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Developed comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.

Records Management

North Park Center
01.2003 - 08.2013
  • Improved records management efficiency by implementing new archiving systems and processes while managing small team.

DSCR Advocate/Loan Modification Specialist

Wingspan Portfolio Advisors/Bank Of America
07.2012 - 03.2013
  • Achieved positive outcomes for clients by providing thorough legal research and drafting persuasive arguments.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Utilized Government databases to confirm customer case information to provide conflict resolution to customer.

Owner/Director of Operations

World Of Discovery Private School
01.1996 - 05.2004
  • Created company from ground up.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for business.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed high-performing team of employees dedicated to achieving company goals.
  • Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to grow in knowledge, network with other businesses and attract new customers.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Handled all recruiting, hiring and training of team members.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Promoted culture of safety within organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.

Office Manager

Insurance Risk Management Consultants
01.1991 - 01.1996
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.

Skills

  • Staff Hiring, Onboarding and Offboarding
  • Efficient and Accurate Data Entry
  • Conflict Management
  • Exceptional Customer Service
  • Proofreading Proficiency
  • Exceptional Analytical and Organization Skills
  • Strong Writing and Correspondence Skills
  • MS Office, Excel, NetSuite, Outlook, Quickbooks, BambooHR
  • Professional and Energetic Work Attitude

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Human Resource and Office Manager

TXRE Properties
09.2022 - Current

Corporate Office Manager

Allied Stone Inc
11.2020 - 09.2022

Accounts Receivable Coordinator

Best Promotions USA
01.2019 - 06.2020

Customer Service Manager

Identification Plates Inc.
03.2013 - 10.2018

DSCR Advocate/Loan Modification Specialist

Wingspan Portfolio Advisors/Bank Of America
07.2012 - 03.2013

Records Management

North Park Center
01.2003 - 08.2013

Owner/Director of Operations

World Of Discovery Private School
01.1996 - 05.2004

Office Manager

Insurance Risk Management Consultants
01.1991 - 01.1996

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Suzanne McLemoreOffice Manager/HR