Suzanne McNicol
Mill Valley,CA
Summary
As an LCSW, Suzanne is committed to making meaningful connections and advancing individual and organization goals. She uses her knowledge to navigate challenges and adapt quickly. She brings strong problem-solving skills and a proactive approach to new tasks. Known for her ability to build relationships, use creativity, and her results-oriented mindset, she is committed to making meaningful contributions and supporting those around her.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Social Worker
By the Bay Health
06.2018 - Current
- Carries a caseload of 35-40 patients, providing compassionate psychosocial support and counseling to hospice patients and their families, addressing emotional, social, and end-of-life care needs.
- Collaborated with interdisciplinary team members to provide comprehensive patient care.
- Assists bereaved family members with grief support services, connecting them to community resources when needed.
- Organizes support group meetings for grieving family members, fostering an environment conducive to healing after loss..
- Supported patients in navigating complex healthcare systems, securing necessary resources, and addressing barriers to care.
- Developed strong rapport with diverse clientele, and facility staff, by demonstrating cultural competency and sensitivity throughout service provision.
- Promoted self-care among interdisciplinary team members by initiating regular debriefing sessions following challenging cases or events.
Social Work Case Manager, MSSP
Jewish Family and Children Services
04.2014 - 06.2018
- Maintained an average of 45 medically fragile, senior clients to ensure they were able to remain in their home safely with the community resources needed
- Conducted thorough assessments of all clients'' situations, identifying housing/financial challenges, legal services and public benefits to gain access to valuable resources
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies such as IHSS and Kaiser care at home to provide useful benefits to clients.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Counselor
Family Life Center
06.2011 - 07.2014
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Created and implemented individualized plans for individual youth.
- Provided crisis intervention and emotional support to youth.
Education
Master Of Social Work - Social Work
Cal State East Bay
Oakland, CA06.2014
Bachelor of Arts - English Literature/ Photography
San Francisco State University
San Francisco, CA06.2009
Skills
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
- Active listening
- Problem resolution
- Multitasking Abilities
- Critical thinking
- Verbal communication
Certification
Licensed Social Worker
Timeline
Medical Social Worker
By the Bay Health
06.2018 - Current
Social Work Case Manager, MSSP
Jewish Family and Children Services
04.2014 - 06.2018
Counselor
Family Life Center
06.2011 - 07.2014
Master Of Social Work - Social Work
Cal State East Bay
Bachelor of Arts - English Literature/ Photography
San Francisco State University
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