Suzanne Mendoza
San Antonio,TX
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
1
1
Certification
Work History
Inside Sales Manager
Blue Line Corporation
San Antonio, TX
- Respond to and /or prepare quotations from verbal or written inquiries
- Handles inbound, unsolicited prospect calls and convert them into sales
- Emphasize product/service features and benefits, quote prices, discuss credit terms, maintain system for order entry and process related reports and/or paperwork
- Solicit sales/Cold Calls of new products and coordinate customer service needs with other departments as required
- Acts as a liaison between customers and various departments, to coordinate product delivery dates, as well determining necessary strategic sales approaches
- Monitor inventory and determine valuation of raw material and usage, as well as processing purchase requisitions on new raw material
- Develop spreadsheets to determine the cost/estimate of projects
- Prepare proper documentation including work instructions, request for laboratory testing, request for production, new product reviews and new specification reviews
- Maintain customer contacts regarding sales opportunities, quotes and shipment, as well as troubleshoot customer service issues as they arise
- Perform activities and projects related to the maintenance of records and required reports upon request under limited supervision
- Maintain a matrix of sales and revenues of the company and present during quarterly and management meetings
- Acquire new business by researching markets and industries utilizing rare earth metals in water treatment, catalyst, and thin film coating applications
- Provide technical assistance and support product selection with an understanding of chemical specifications, manufacturing process, scale-up developments, and handling of hazardous chemicals
- Synthesize laboratory scale batches to meet customers’ chemical and delivery specifications.
Branch Manager
Marpast of Texas
San Antonio, TX
- As a Lead Account Collector, I assessed communication records with clients who were behind in paying their note, organizing files to provide ways to straighten out their accounts
- Negotiate and enforce collections to recover funds and expedite the clearance of delinquent accounts
- Contacted individuals to keep track of overdue accounts
- Researched account transactions, to recognize and resolve discrepancies
- Reconciled accounts and processed payments
- Reviewed account status of new cliental to qualify new accounts and extending or increasing credit line
- Interviewed, hired, trained and supervised other employees
- Managed petty cash and preparation of daily bank deposits, cash receipts, and expense control of petty cash.
Administrative Assistant/Office Manager
Corlex International
San Antonio, TX
- Managed Accounts Payable/Receivable and payroll with the use of QuickBooks
- Managed petty cash and preparation of bank deposits, cash receipts, expense control of petty cash, and inventory of office supplies
- Answered telephones, routed calls, and scheduled appointments for any work orders
- Assumed responsibility of other employees and office in absence of management
- Worked directly with TWC and SBC to schedule new projects and bids on upcoming projects
- Responsible for inventories of equipment to obtain equipment needed for upcoming projects from vendors.
Education
Master of Science in Accounting -
University of the Incarnate Word
05.2014
BSBA, concentration in Accounting -
University of the Incarnate Word
08.2002
Skills
- Strong organizational skills
- Technical skills
- Interpersonal skills
- Ability to perform activities and multi-task effectively
- Maintain interpersonal skills
- Respond to and/or prepare quotations from verbal or written inquiries
- Handle inbound, unsolicited prospect calls and convert them into sales
- Emphasize product/service features and benefits
- Quote prices
- Discuss credit terms
- Maintain system for order entry and process related reports and/or paperwork
- Solicit sales/Cold Calls of new products
- Coordinate customer service needs with other departments as required
- Act as a liaison between customers and various departments
- Coordinate product delivery dates
- Determine necessary strategic sales approaches
- Monitor inventory and determine valuation of raw material and usage
- Process purchase requisitions on new raw material
- Develop spreadsheets to determine the cost/estimate of projects
- Prepare proper documentation including work instructions, request for laboratory testing, request for production, new product reviews, and new specification reviews
- Maintain customer contacts regarding sales opportunities, quotes, and shipment
- Troubleshoot customer service issues
- Perform activities and projects related to the maintenance of records and required reports upon request under limited supervision
- Maintain a matrix of sales and revenues of the company and present during quarterly and management meetings
- Acquire new business by researching markets and industries utilizing rare earth metals in water treatment, catalyst, and thin film coating applications
- Provide technical assistance and support product selection with an understanding of chemical specifications, manufacturing process, scale-up developments, and handling of hazardous chemicals
- Synthesize laboratory scale batches to meet customers' chemical and delivery specifications
- Assess communication records with clients who were behind in paying their note
- Organize files to provide ways to straighten out accounts
- Negotiate and enforce collections to recover funds and expedite the clearance of delinquent accounts
- Contact individuals to keep track of overdue accounts
- Research account transactions to recognize and resolve discrepancies
- Reconcile accounts and process payments
- Review account status of new clients to qualify new accounts and extend or increase credit line
- Interview, hire, train, and supervise other employees
- Manage petty cash and preparation of daily bank deposits, cash receipts, and expense control of petty cash
- Manage Accounts Payable/Receivable and payroll with the use of QuickBooks
- Answer telephones, route calls, and schedule appointments for any work orders
- Assume responsibility of other employees and office in the absence of management
- Work directly with TWC and SBC to schedule new projects and bids on upcoming projects
- Responsible for inventories of equipment to obtain equipment needed for upcoming projects from vendors
Affiliations
- Member of the National Society of Leadership and Success
- Phi Theta Kappa
- Delta Mu Delta
Certification
- 49 Code of Federal Regulations Hazmat Transportation Regulations Certification
Timeline
Inside Sales Manager
Blue Line Corporation
Branch Manager
Marpast of Texas
Administrative Assistant/Office Manager
Corlex International
Master of Science in Accounting -
University of the Incarnate Word
BSBA, concentration in Accounting -
University of the Incarnate Word
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