Suzanne Mergenhagen
Portland,MI
Summary
I am looking for a different avenue to fuel my personal interest and blend my creative, organizational and excellent customer service skills into one.
Overview
16
16
years of professional experience
Work History
Cashier / Cashier Trainer-Coach / Special Services
Home Depot
Okemos, MI
12.2015 - Current
- I started out as a Cashier, was promoted to a Cashier Trainer after a year and with in the last year I have also been promoted to the Special Services Desk .
- Special Services Associates are responsible for ensuring that customer transactions are processed quickly and accurately,
- Create, facilitate all customer, in-store, walk-up, orders, phone sales. Credit, business and corporate accounts. Resolve all forms of Customer/employee, relations, vendor and warranty questions/concerns.
- Answering all customer questions (via telephone or in person), setting expectations, facilitating will call pick -ups, returns, warranties, exchanges , rentals and resolving any issues that arise.
Merchandising Specialist
Franklin Retail Solutions
Western Region, MI
10.2015 - 12.2017
- Independent contractor through third party contracts representing a multitude of high-end, sportswear, apparel, and gear.
- On a daily basis I would confirm signage, visual displays, pull back stock, visual displays, price points are correct as the brand requested. If not correct I would pull all signage, merchandise and displays and set up or install as it should be with visual before and after photos.
- Occasionally, I would help with a new brands moving into a store, setting up mannequins, shelving, floor display and POS signage when in my area. I enjoyed doing this as organizing is one of my specialties.
Receptionist
Newborn Photographer
Mom365
Lansing, MI
11.2013 - 10.2014
- Photographed newborn infants in hospital setting and sold large photo packages on commission basis., maintained spreadsheets, typed minutes for meetings, managed all clerical duties, Request for Proposals, sales team assistant, Payroll, HR back up, office supply orders, basic front office procedures.
- Maintained staff resources/profiles/requests,
Administrative Assistant
Farm Bureau Insurance
10.2012 - 10.2014
- On a daily basis I assisted off campus offices in their workload by covering for absent office staff in their independent offices.
- My job duties included making changes on Auto/Home/Life/ General Liability/Workers Compensation policies as well as answer phones, greet customers, accept payments, and make all necessary changes to our client's policies.
Substitute Teacher, School Secretary, Paraprofessional
PCMI
Portland, MI
03.2010 - 09.2013
- I filled in for any (non-certified) position in the Ionia School District as Office Secretary, Librarian, Teachers Assistant, and Individual/group Paraprofessional for students with learning disabilities or need alternative ways to comprehend classroom material.
- Knowing that I did something that day/week to keep the students interested and engaged in their curriculum and wanting to learn more, is the personal satisfaction that leaves a smile on my face, knowing I made a difference.
Safety Auditor/Loader/Unloader
UPS Logistics
Lansing, MI
10.2008 - 02.2010
- I unloaded/loaded feeder aircraft, trucks, "cans" on/off of jets, trucks, semi trucks, delivery vehicles.
- Assisted supervisors with their office work overload.
- Performed secretarial duties for safety meetings, reviewed/demonstrated safety audits, administered routine testing, training practices and procedures per OSHA guidelines per Homeland security.
- OSHA & Hazmat certified, as well as worked in severe weather with some wonderful pilots and drivers from around the world.
Education
Certificate of Completion in Therapeutic Massage -
Lansing Community College
1993
Skills
Quickbooks, Multi line Phone System, Scheduling Coordinator, MS Office Outlook, Organizational/ Merchandising/Display, Photography, Excellent Customer Service, Cash Handling, Clerical, Data Entry, Front Office, Human Resource Assistant, Insurance
Librarian, Merchandising, MS Office, Office, Outlook, Works, Organizational, Payroll, Phone System, Photography, pick, policies, Proposals, Quickbooks, Reporting, Safety, Sales, Scheduling, Secretarial, Spreadsheets
Affiliations
-Customer Service Trainer - Employee Relations Representative
-Team DEPOT event set up member. -Church Gardener
Timeline
Cashier / Cashier Trainer-Coach / Special Services
Home Depot
12.2015 - Current
Merchandising Specialist
Franklin Retail Solutions
10.2015 - 12.2017
Receptionist
Newborn Photographer
Mom365
11.2013 - 10.2014
Administrative Assistant
Farm Bureau Insurance
10.2012 - 10.2014
Substitute Teacher, School Secretary, Paraprofessional
PCMI
03.2010 - 09.2013
Safety Auditor/Loader/Unloader
UPS Logistics
10.2008 - 02.2010
Certificate of Completion in Therapeutic Massage -
Lansing Community College
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