Suzanne Merritt

• Review contractual information and establish escrow accounts on same day contract is received.
• Use Paperless Pipeline transactional software to manage due dates, contacts, contracts and reference documents, resulting in more efficient use of time.
• Ability to create 3+ listings daily by gathering data and information on taxes, disclosures, septic and water regulations. Then uploading contracts, supplements and photos to MLS.
• Resolve caller issues quickly and thoroughly.
• Display consistent, positive attitude towards customers, peers, and other personnel, even during high-stress situations.
• Working as a team, streamlined our procedures for both list and buy side residential real estate transactions. To do this we considered the quickly changing market in the South Sound, engaged in group studies with our agents to discover areas they wanted more support. In addition, we worked with Title & Escrow companies to create documents and continuing education courses to advance our agents knowledge, to best assist their clients.

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• Create preliminary underwriting for commercial property valuations using seller's books and records to determine purchase price. Resulting in giving time back to agents to prospect additional clients.
• Write Letters of Intent (LOI), Purchase and Sale Agreements (PSA), opening escrow, gathering books & records, coordinating 1031 exchange accommodators, real estate attorneys and brokers from initial offer through close of transaction.
• Facilitate escrow process for clients by creating and distributing escrow timeline.
• Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
• Schedule and interact with vendors, contractors and professional services for Buyers and Sellers due diligence process.
• Proficient with ACT for customer resource management (CRM).
• Travel and meeting coordination for brokers to meet prospective clients both in & out of state. Utilized GoToMeeting, Zoom, and Conference calls.
• Manage phone and email correspondence, also incoming and outgoing mail.
• Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality service.
• Implement marketing strategy for listed properties by discussing broker's intent and client's desires.
• Create email marketing blasts to brokers and investors with programs such as Constant Contact, Vertical E-Mail, Costar, and LoopNet
• Create marketing update letters listing type of marketing, statistics, property tours and property feedback
• Create proposals and offering memorandum (OM) slides in PowerPoint that includes current and proforma operating statements, rent rolls, property photos, and area demographics by using MapNet, LexisNexis, LandVision and proprietary software
• Create cold call databases lists by utilizing Costar, public records & Lexis Nexis

• Perform residential real estate transactions from initial contact to listing, negotiation, monitoring escrow to ensure contingencies and deadlines are met, through to closing.
• Work closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Negotiate real estate contracts, resulting in better offers for clients.
• Market client's listing by creating photo flyers & brochures using Photoshop and Canva.
• Increase client's property online presence utilizing Real Estate websites & multiple social media such as Facebook and LinkedIn.
• Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
• Provide guidance and consultation to clients to make well-informed decisions in real estate investments.
• Prepare residential Real Estate documents for Oregon and Washington using ZipForms, and DocuSign.
• Arranged for inspections and surveys of sold properties

• Project Manager & Office Manager for Portland Development Center (PDC)
• Create and manage project plans, timelines, budgets and implement multiple software product releases of Fluid Cache for SAN using Oracle's Agile PLM software. .
• Utilized Agile PLM, Excel, SharePoint, Dell.com and employee discussions to gather requirements for new software to create Bill of Materials (BOM structure) and key release information for Fluid Cache for Windows 3.0 software through Agile PLM software.
• Schedule and run extended team meetings using Outlook, Polycom, Gotomeeting, and Skype. I used inquiry, listening, and feedback in our communications.
• Create PowerPoint slide decks to report updates to senior level executives such as Directors, Vice-Presidents and Senior Vice-Presidents.
• Procure quarterly orders for PDC's computer lab through Ariba SAP software, including large enterprise systems, hardware storage systems, memory, peripherals and software.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Track and report on running budgets of multiple cost centers by utilizing software such as Concur, Ariba SAP, Excel, and SharePoint.
• Plan and schedule events up to 100 people, including on and offsite team builders, dinner engagements, software release parties, executive meetings, and volunteer events.
• Oversaw office inventory of supplies, employee computer accessories, and ergonomics by using multiple programs such as Ariba SAP, Dell's internal SharePoint procurement site, Staples and Amazon.
• Scheduled video conferences using Outlook, Polycom, GoToMeeting, Zoom and Skype in multiple offices including international offices
• Worked with multiple vendors to plan and schedule regular maintenance for PDC office and enterprise level computer lab
• Remote/Virtual Executive Assistant to Senior Director of Server Storage based in Texas.
• Onsite Executive Assistant to PDC Site Director, Software Director, and Q/A Director management team at PDC.
• Coordinate multiple executive's travel, accommodations, and prepare expense reports using Concur.
• Created correspondence, documents using Microsoft office, Outlook & PowerPoint.
• Organized multiple calendars, meetings, and schedules across world time zones using Outlook

• Develop and maintain positive international customer relations by providing information on products and shipment delivery schedule, addressing problems head-on and implementing successful corrective actions.
• Utilize QuickBooks: AP, AR, payroll, generate budget reports, bookkeeping, manage accounts, new products, invoices, estimate, purchase orders (PO) and sales orders (SO). In addition, create production reports to ensure on schedule international delivery of products.
• Prepared shipping documents according to NAFTA requirements for international imports and Mexico exports.
• Edited English as a Second Language (ESL) letters and information for English-speaking business community.
• Primary H.R. contact for new contractors and employees. Explaining benefits package, and general H.R policies and procedures.
• Plan, market, execute and staff trade hows for sales of CAL metal bending software for sheet metal fabrication industry.