Suzanne Miller
Danville,IN
Summary
Dynamic professional with extensive experience in customer service and office management at MCR Services, INC. Demonstrated expertise in conflict resolution and relationship building, resulting in improved client satisfaction. Proficient in data organization and Microsoft Office, excelling in fast-paced environments while fostering collaboration and efficiency.
Overview
17
17
years of professional experience
Work History
Instructional Assistant
Danvillle Community School Corporation
Danville, INDIANA
08.2023 - Current
- Graded assignments and tests, documenting results in filing systems.
- Tutored students individually and in small groups to enhance comprehension.
- Provided classroom support during planned instruction and individual lessons.
- Assisted teachers in implementing accommodations for students requiring additional support.
- Developed strong relationships with students, parents, and educators to foster collaboration.
- Delivered tailored instruction to students with disabilities in reading, math, and writing.
- Executed daily duties accurately and efficiently, ensuring smooth operations.
Office Manager
MCR Services, INC
Danville, IN
08.2010 - Current
- Resolved customer inquiries and complaints requiring management-level escalation promptly.
- Monitored inventory levels, placing orders as required to maintain adequate stock.
- Maintained organized filing systems for records, correspondence, and other documents.
- Assisted in preparation of budgets, forecasts, and financial statements effectively.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable.
- Managed phone calls, emails, mail routing, and courier coordination efficiently.
- Maintained office organization to support efficiency and performance objectives.
- Contacted clients regarding overdue payments while maintaining professionalism.
Customer Service Representative
ContainerPort Group
Indianapolis, IN
07.2008 - 07.2010
- Executed administrative tasks, including filing paperwork and updating databases.
- Resolved customer issues through knowledgeable and friendly service to enhance satisfaction.
- Provided accurate product and service information in response to customer inquiries via phone, email, and chat.
- Built strong customer relationships by delivering personalized assistance and support.
- Maintained professionalism under pressure, effectively diffusing tense situations.
- De-escalated challenging customer concerns while preserving a calm demeanor.
- Updated databases with new and modified customer information promptly.
- Completed daily responsibilities accurately and efficiently.
Education
High School Diploma -
Monrovia Jr./Sr. High School
Monrovia, IN05-2004
Skills
- Data organization
- Customer service
- Conflict resolution
- Relationship building
- Communication skills
- Time management
- Team collaboration
- Problem solving
- Multitasking
- Scheduling and coordination
- Clerical support
- Microsoft Office proficiency
- Self-motivation
References
References available upon request.
Timeline
Instructional Assistant
Danvillle Community School Corporation
08.2023 - Current
Office Manager
MCR Services, INC
08.2010 - Current
Customer Service Representative
ContainerPort Group
07.2008 - 07.2010
High School Diploma -
Monrovia Jr./Sr. High School
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