Suzanne Minch
Oxford,PA
Summary
Organized and dedicated candidate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Medical Office Assistant
Pennsylvania Cancer Specialist And Research Inst.
05.2015 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used EPIC, Centricity, One Oncology to schedule appointments for doctor visits and procedures.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Member Service Representative
Sun East Federal Credit Union
05.2010 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Inside Sales Specialist
W.L. Gore & Associates
03.2001 - 07.2010
- Answered customers' questions regarding products, prices, and availability.
- Developed and deepened customer relationships to drive revenue growth.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Managed friendly and professional customer interactions.
Education
Bachelor of Arts - Cri
Pennsylvania State University
University Park, PA05.1991
Skills
- Patient Relations
- Medical Terminology
- CPR Certified
- Knowledge of HIPAA Regulations
- Physician Assistance
- Medical Records Management
- Exam Room Preparation
- Patient Interviews
- Schedule Management
- Clinical and Administrative Support
- Understanding of Medical Ethics
Timeline
Medical Office Assistant
Pennsylvania Cancer Specialist And Research Inst.
05.2015 - Current
Member Service Representative
Sun East Federal Credit Union
05.2010 - 05.2015
Inside Sales Specialist
W.L. Gore & Associates
03.2001 - 07.2010
Bachelor of Arts - Cri
Pennsylvania State University
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