Suzanne Minch
Oxford,PA
Summary
Organized and dedicated candidate with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Medical Office Assistant
Pennsylvania Cancer Specialist And Research Inst.
Glen Mills, PA
05.2015 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used EPIC, Centricity, One Oncology to schedule appointments for doctor visits and procedures.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Member Service Representative
Sun East Federal Credit Union
Nottingham, PA
05.2010 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Inside Sales Specialist
W.L. Gore & Associates
Elkton, MD
03.2001 - 07.2010
- Answered customers' questions regarding products, prices, and availability.
- Developed and deepened customer relationships to drive revenue growth.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Applied mathematical skills to calculating amounts, negotiating prices, and setting up contracts.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Managed friendly and professional customer interactions.
Education
Bachelor of Arts - Cri
Pennsylvania State University
University Park, PA05.1991
Skills
- Patient Relations
- Medical Terminology
- CPR Certified
- Knowledge of HIPAA Regulations
- Physician Assistance
- Medical Records Management
- Exam Room Preparation
- Patient Interviews
- Schedule Management
- Clinical and Administrative Support
- Understanding of Medical Ethics
Timeline
Medical Office Assistant
Pennsylvania Cancer Specialist And Research Inst.
05.2015 - Current
Member Service Representative
Sun East Federal Credit Union
05.2010 - 05.2015
Inside Sales Specialist
W.L. Gore & Associates
03.2001 - 07.2010
Bachelor of Arts - Cri
Pennsylvania State University