Suzanne Mokry
La Vernia,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Cowboys Welding and Fabrication, LLC
09.2012 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw company inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
- Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
- Implemented safety protocols in the workplace, resulting in fewer injuries and increased compliance with regulatory standards.
- Obtained and reviewed construction insurance information and delivered to contract administrators.
New Product Developer
Minigrip
12.2008 - 09.2012
- Communicated effectively with stakeholders throughout the development process, maintaining transparency and managing expectations.
- Developed new products that generated significant market interest and increased company revenue.
- Mentored junior team members in product development best practices, fostering growth within the team.
- Spearheaded intellectual property filings, securing protection for innovative designs and technologies.
- Oversaw quality control procedures, guaranteeing exceptional final products that met or exceeded industry standards.
- Presented findings from user testing sessions to inform design decisions and improve overall usability.
- Coordinated pilot programs to gather valuable user feedback before full-scale production.
- Improved customer satisfaction by addressing feedback in product enhancements.
- Leveraged agile methodologies to enhance the flexibility and adaptability of the product development process.
- Reviewed products and updates for company quality standards compliance.
Administrative Assistant, Customer Service
Minigrip
06.2007 - 11.2008
- Conducted thorough research for various tasks, providing valuable insights for decision-making processes.
- Generated detailed reports for upper management by compiling data from various sources.
- Served as the primary point of contact for clients'' questions or concerns, leading to increased client retention rates.
- Managed daily office operations, including scheduling appointments, filing documents, and answering phone calls.
- Enhanced customer satisfaction by resolving issues promptly and providing exceptional service.
- Trained new employees on company procedures and software applications, ensuring a seamless transition into their roles.
- Organized travel arrangements for executives, ensuring all accommodations met their needs and preferences.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Performed research to collect and record industry data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
High School Diploma -
Runge High School
Runge05-1998
Skills
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Bookkeeping
- Payroll and budgeting
- Credit and collections
- Mail handling
- Scheduling
- Staff hiring
- Policy and procedure modification
- Vendor engagement
- Meeting planning
- Documentation expertise
Timeline
Office Manager
Cowboys Welding and Fabrication, LLC
09.2012 - 01.2025
New Product Developer
Minigrip
12.2008 - 09.2012
Administrative Assistant, Customer Service
Minigrip
06.2007 - 11.2008
High School Diploma -
Runge High School
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