Suzanne Moore
Macon,Georgia
Summary
Skilled Service Representative driven to maximize customer satisfaction. Eager to leverage 16 years of experience in dynamic new position with long-term career potential and room for advancement. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Massage Therapist
Self- Employed
Macon, GA
01.2006 - Current
- Provided safe, effective and appropriate massage therapy techniques with professionalism and enthusiastic attitude to maintain 100% customer satisfaction rates.
- Sanitized and cleaned massage therapy and common rooms.
- Followed through with client requests in timely manner.
- Maintained clients long-term.
- Stimulated energy flow along medians to channel body healing responses.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude
- Advised clients on areas such as posture, at-home exercises and stretches
- Maintained client treatment records and designed long-term care programs for return customers
Substitute Teacher
First Presbyterian Day School
Macon, Georgia
12.2019 - Current
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted students of all ability levels develop life-long learning skills and good study habits.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Organized lesson plans using teaching software for long-term interim assignments
Substitute Teacher
Franklin Special School District
Franklin, TN
04.2018 - 07.2019
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Family Nanny
Ryan & Sara Moyer
Franklin, TN
08.2017 - 07.2019
- Offered positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Prepared tasty, healthy meals for family of 7 and encouraged good eating habits.
- Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.
- Communicated with children at age-appropriate levels to ensure understanding and foster relationships.
- Performed light housekeeping duties, such as dusting, mopping and picking up to keep household efficient and neat.
Unit Secretary
Northside Coliseum Hospital
Macon, Georgia
03.2012 - 07.2014
- Completed skilled administrative work to support all office staff and operational requirements.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day
- Supported office staff and operational requirements with administrative tasks
- Provided information for patient admissions and discharges to foster timely processing
Education
Certificate - Massage Therapy
American Professional Institute
Macon, GA2006
Certificate - Central Sterile Processing
Central Georgia Technical College
Macon, GA2011
Certificate of Completion - Freight Brokering
Load Training, LLC
Atlanta, GA07.2020
Skills
- Creative problem solving
- Organizational abilities
- Safety awareness
- Self-motivated
- Conflict resolution
- Attention to detail
Timeline
Substitute Teacher
First Presbyterian Day School
12.2019 - Current
Substitute Teacher
Franklin Special School District
04.2018 - 07.2019
Family Nanny
Ryan & Sara Moyer
08.2017 - 07.2019
Unit Secretary
Northside Coliseum Hospital
03.2012 - 07.2014
Massage Therapist
Self- Employed
01.2006 - Current
Certificate - Massage Therapy
American Professional Institute
Certificate - Central Sterile Processing
Central Georgia Technical College
Certificate of Completion - Freight Brokering
Load Training, LLC
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