Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Suzanne Mosley

Miami

Summary


Human resources professional with extensive experience in leading HR departments, driving organizational development, and implementing HR policies. Known for fostering team collaboration and consistently achieving results. Proven track record in reducing employee turnover through effective onboarding and retention strategies. Strong leadership coaching skills complemented by a commitment to fostering a compliant and inclusive workplace environment. Brings expertise in talent acquisition, performance management, and strategic planning.

Overview

30
30
years of professional experience

Work History

Count Team Member/ Main Banker Cashier

Quapaw Casino
07.2022 - Current
  • Contributed to the overall success of the organization by meeting daily count goals and completing tasks on schedule.
  • Supported audit processes with accurate record-keeping, ensuring proper documentation was readily available for review when needed.
  • Expedited the reconciliation process with thorough documentation, enabling swift resolution of discrepancies.
  • Developed strong relationships with cross-functional teams to improve coordination and facilitate smooth operations between departments.
  • Improved teamwork through effective communication, collaboration, and problem-solving among count team members.
  • Managed time effectively under pressure to meet tight deadlines without compromising accuracy or quality of work performed.
  • Assisted in training new hires, sharing knowledge and best practices to ensure their seamless integration into the team.

Human Resources Administrator

Medical Management, LLC
07.2008 - 08.2009


  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Oversaw hiring, staffing, and labor law compliance.
  • Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
  • Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.

Front of House Manager

Romano's Macaroni Grill
05.2006 - 07.2008
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
  • Regularly reviewed performance metrics to identify opportunities for improvement and implemented changes accordingly which resulted in increased customer satisfaction rates.
  • Streamlined operations for improved efficiency and cost savings by overseeing staff scheduling, inventory, and ordering processes.

Human Resources Administrator

Alternative Staffing Concepts
08.2001 - 05.2006
  • Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
  • Well versed in case management and employment law.
  • Responsible for the creation and implementation of employee manuals and all policies and procedures.
  • Led the project management team in successful openings of multiple medical practices.
  • Established strong relationships with external partners including recruiters, educational institutions, and industry associations to expand organizational reach in talent acquisition efforts.
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
  • Reduced employee turnover with targeted recruitment strategies, thorough candidate screening, and comprehensive onboarding programs.
  • Streamlined HR processes for increased efficiency by automating manual tasks and introducing new software tools.
  • Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

Human Resources Administrator

MedMatch/Employment Matchmakers, Inc.
09.1995 - 08.2001
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Processed employee claims involving performance issues and harassment.
  • Streamlined HR processes for increased efficiency and improved service delivery.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
  • Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
  • Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
  • Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
  • Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
  • Reduced turnover rates through effective talent acquisition and retention strategies.
  • Monitored and handled employee claims involving performance-based and harassment incidents.

Education

Peach County High School
Fort Valley, GA

Skills

  • Recruitment strategies
  • HR policies implementation
  • Human resources operations
  • Labor relations
  • HR analytics
  • Workforce planning
  • Company organization
  • Retention strategies
  • Investigative oversight
  • Leadership coaching
  • HR policy development
  • Strategic planning
  • Employee handbook development

Accomplishments

  • Collaborated with four other consulting firms in the restructuring of multiple businesses .
  • Achieved numerous successful openings of new business startups throughout my career with accuracy and efficiency.
  • Created and established solid policy and procedure guides as well and employee handbooks for various offices and medical practices.
  • Organized and built corporate structure throughout Human Resources departments for various business clientele.
  • Fostered an environment of employee retention through incentive programs and conflict resolution guidelines for management and human resources staff.

Timeline

Count Team Member/ Main Banker Cashier

Quapaw Casino
07.2022 - Current

Human Resources Administrator

Medical Management, LLC
07.2008 - 08.2009

Front of House Manager

Romano's Macaroni Grill
05.2006 - 07.2008

Human Resources Administrator

Alternative Staffing Concepts
08.2001 - 05.2006

Human Resources Administrator

MedMatch/Employment Matchmakers, Inc.
09.1995 - 08.2001

Peach County High School

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Suzanne Mosley