- Enjoy participating in swimming and hiking for overall physical and mental well-being
- DIY and Home Improvement/organic gardening
Year Aerospace Professional
Suzanne Munoz
Sr. Aftermarket Sales And Service Manager
Riverside,CA
Summary
Accomplished professional with extensive experience in aerospace and defense, particularly within FAA Repair Station operations, demonstrating a proven track record of developing and executing strategic initiatives that drive revenue growth and expand market share. Expertise in building and nurturing strong relationships with key stakeholders ensures high levels of customer satisfaction and loyalty. Highly adept at representing organizational interests at industry trade shows and events, effectively promoting company offerings while securing valuable business opportunities. Recognized for leading cross-functional teams to achieve cohesive efforts that align with corporate goals and comply with stringent regulatory standards, resulting in substantial growth through optimized operations and reduced turnaround times.
Overview
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Work History
Senior Sales and Service Manager – FAA Repair Station QWCR710X
Circor Aerospace and Defense
01.2014 - Current
- Develop, implement, and monitor value stream goals and objectives to meet all revenue plan commitments. Foster and maintain successful relationships with all Circor aftermarket accounts, ensuring ongoing partnership and client satisfaction. Represent Circor at trade shows and events, effectively showcasing company offerings and engaging with potential clients and partners. Formulate and execute strategies to meet mid and long-term product demand, ensuring alignment with market needs.
- Achieved and often surpassed inside sales targets to align with the annual budget and forecasted repair objectives.
- Addressed and resolved escalated issues, coordinating with Operations and Customer Service teams to ensure comprehensive customer satisfaction.
- Spearheaded initiatives to increase staff capabilities and foster a positive organizational culture through leadership, automation, and innovation.
Value Stream Leader – FAA Repair Station QWCR710X
Circor Aerospace and Defense
01.2017 - 01.2018
- Oversaw Safety, Quality, Delivery, and Cost for the Circor MRO/FAA Repair Station, ensuring operational excellence and compliance. Managed daily activities to maintain adherence to all FAA requirements for the FAA Repair Station. Supervised MRO Customer Service Representatives (2), MRO Planner, and 14 Technicians responsible for the repair of Circor parts under both billable and warranty purchase orders. Ensured all repair and manufacturing processes exceeded airline or customer expectations by consistently monitoring and enhancing operational standards. Led initiatives to improve staff capabilities and foster a positive organizational culture through strategic leadership, automation, and innovation.
- Developed, implemented, and monitored value stream goals and objectives to achieve all revenue plan commitments and ensure financial targets were met.
- Strategized and defined long-range plans to satisfy mid and long-term product demand, ensuring sustainable growth and market responsiveness.
- Offered support in the achievement of AS9100D certification for the Circor Corona site on 01/31/18, expanding the scope to include the MRO team previously excluded from the audit process.
- Contributed to a 28.53% growth ($1.2 million) in the MRO business unit from 2016 to 2017 by implementing process improvements that slashed turnaround time for billable repairs from 24 to 17 days, as a CSR and Value Stream Leader.
MRO Administrator – FAA Repair Station QWCR710X
Circor Aerospace and Defense
01.2014 - 01.2017
- Supervised contract management activities to align with company policies, legal standards, and customer expectations. Orchestrated the repair station cycle, including preliminary quoting, part disposition, sales order processing, service bulletin evaluations, customer purchase order acquisition for maintenance, repair, and overhaul (MRO) work, shipment, and payment collection. Designed and enacted effective contract management strategies, ensuring seamless collaboration with Quality, Planning, Shipping, and Repair Station teams. Conducted comprehensive PO reviews, solicitation, terms and conditions evaluations, risk analyses, and assessments, ensuring product configuration adheres to customer specifications. Initiated the integration of new accounts for major carriers including DHL, UPS, Delta, and United Airlines.
- Administered the integration of contract data and purchase order details into the MRP system, enhancing compliance and management of customer units.
- Spearheaded continuous improvement initiatives to elevate departmental performance.
- Partnered with Repair Station, Product Support Engineering, Business Development, Quality, and Planning teams, as well as customers, to ensure expeditious delivery of Aircraft on Ground (AOG) orders.
- Guaranteed departmental operations effectively support Sales and Operations Planning (S&OP), meeting organizational targets and objectives.
- Oversaw punctual management of global airline accounts, including adherence to 28-day turnaround times, avoiding penalties, and maintaining 'green' status on all MRO scorecards for key accounts like Boeing, Airbus, and Rolls-Royce.
- Led top-tier After-market accounts, encompassing industry leaders such as Boeing, Parker Hannifin, and Rolls Royce.
MRO Administrator – FAA Repair Station XEMR401L
Semco Instruments
01.2013 - 01.2014
- Ensured contract management activities adhered strictly to company policies, legal standards, and customer requirements. Entered contract, purchase order, and scheduling details into the material requirements planning (MRP) system to optimize the management of all customer repairs. Oversaw the repair station cycle, including quoting, part disposition, sales order processing, and review of Component Maintenance Manual (CMM)/Service Bulletin (SB)/part revision requirements, securing appropriate customer purchase orders for accurate work scope execution. Collaborated with cross-functional teams, including Repair Station, Product Support Engineering, Business Development, Quality, and Planning, to secure on-time delivery for Aircraft on Ground (AOG) orders.
- Championed departmental continuous improvement initiatives, including the introduction of data metrics reporting to decrease TAT and increase sales efforts through the development of dynamic PowerPoint presentations for customer on-site use.
- Developed and implemented streamlined contract management procedures, facilitating tight coordination with Quality, Planning, Shipping, and Repair Station personnel.
- Executed thorough PO reviews, solicitations, terms and conditions, risk analysis, and assessments, ensuring product configuration compliance with customer specifications.
- Maintained departmental operations to support and fulfill Operations Planning objectives, ensuring the achievement of business targets.
- Led 105 of 165 active aftermarket clients at Semco, playing a pivotal role in the growth of the Semco Instruments MRO unit from $5.4 million to an anticipated $8.5 million by the end of 2014.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT 05.2001 -
Skills
Experience with Microsoft software suite
Areas of Expertise
- Strategic Sales Planning
- Customer Service Excellence
- Performance Metrics Analysis
- Sales and Operations Planning (S&OP)
- Process Improvement
- Contract Management
- Market Demand Analysis
- Value Stream Management
- Client Relationship Management
- Revenue Forecasting & Budgeting
- Operations Compliance Management
- Team Leadership & Staff Development
Additional Experience
- Industrial Engineering/Quality Assistant – Contract Position | Donaldson Company
- Shop Manager | AAA Auto Repair
- Information Technology – Operations Service Manager II | First American Corporation
Accomplishments
- Elevated Circor's ranking on the Boeing Annual Airline Survey from #23 to #3.
Interests
Timeline
Value Stream Leader – FAA Repair Station QWCR710X
Circor Aerospace and Defense
01.2017 - 01.2018
Senior Sales and Service Manager – FAA Repair Station QWCR710X
Circor Aerospace and Defense
01.2014 - Current
MRO Administrator – FAA Repair Station QWCR710X
Circor Aerospace and Defense
01.2014 - 01.2017
MRO Administrator – FAA Repair Station XEMR401L
Semco Instruments
01.2013 - 01.2014
Bachelor of Science - Business Administration
Western Governors University
05.2001 -
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